Sometime last year, a short passage of Scripture lodged in my brain. It's been rubbing and needling there ever since and challenging the way I think about ministry.

The passage is from Isaiah 42. Describing Jesus, the Suffering Servant, the prophet says: "A bruised reed he will not break, and a smoldering wick he will not snuff out." These beautiful snapshots of compassion and tenderness bring to mind the ministry Henri Nouwen describes in The Wounded Healer (Image, 1979). They present a vision of Christian service that suits my personality. That's why I find it so troubling how discordant this sentiment is with the following words of Jesus: "You snakes! You brood of vipers! How will you escape being condemned to hell?"

To put the matter bluntly, this offends my understanding of authenticity. When I think of someone being "real," I usually have in mind that said person behaves the same way around everyone. He's confident "being himself." That's what makes the TV doctor House so endearing. ...