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Help & Info: Getting Started

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iPad App FAQ

Where can I find the Leadership Journal iPad App?

You can find the new app by searching for "Leadership Journal" in the Apple app store, or by going directly to this link: https://itunes.apple.com/us/app/leadership-journal-for-ipad/id728635888?ls=1&mt=8

What is included in the Leadership Journal iPad App?

This app includes the monthly Leadership Journal, specifically redesigned for your iPad. New features include smooth-scrolling article pages and embedded links to share and unlock your favorite articles for friends.

How much does the app cost?

The Leadership Journal app is free to download in the iTunes store. Once the app is downloaded, if you're a current Leadership Journal subscriber, you can sign in to the app and have access to all issues released during your subscription period. If you are not a current subscriber, you can purchase single issues or subscribe from within the app, or subscribe at LeadershipJournal.net for complete print + digital access.

I just downloaded the Leadership Journal app but I don't see it on my iPad?

The Leadership Journal app will be on the Newsstand shelf on your iPad. The current issue of Leadership Journal will update with the new cover as each new issue is released.

My Leadership Journal app seems to have disappeared from the newsstand. What happened?

You may have installed the previous version of our iPad app, which is no longer available. Please search for "Leadership Journal" in the app store and install our new and improved iPad app with a long list of feature improvements.

I paid for the old app in the newsstand, and downloaded the new app. Now I can't access my subscription in the new app. What should I do?

Please contact the Leadership Journal customer service team directly. Call 1-877-247-4787 or email customerservice@christianitytoday.com. We will make sure your in-app subscription is promptly restored.

I'm already a Leadership Journal subscriber. How can I access my subscription on the iPad?

Current subscribers can access the iPad edition for free with two easy steps:

  1. Make sure you've activated your account at LeadershipJournal.net/MyAccount. If you originally subscribed to Leadership Journal from the Internet you should have already received an email with your website access information.
  2. Download the Leadership Journal iPad app, open it in the newsstand, and then click "Sign In" at the top left of the screen. Then simply enter the email address and password you set up as your Leadership Journal login during activation.

I'm a subscriber. I tried to sign in but nothing is happening. What should I do?

Please contact the Leadership Journal customer service team directly. Call 1-877-247-4787 or email customerservice@christianitytoday.com.

How do I download a magazine issue within the app?

If you are magazine subscriber, go to your library by tapping the library icon. The issues you are entitled to will be available. Tap "download" on the one you want. If you are not a subscriber, you can purchase individual issues or an annual subscription.

How long should it take to download a magazine issue?

Typically, it will take less than five minutes to download an item in the app.

What happens if I exit the app while an issue is downloading?

The download will pause until the app is re-opened and that item is tapped again. The issue will resume downloading from where it left off. If you want to ensure that the item downloads without interruption, you can disable the "auto-lock" function on your device, which is found under General Settings.

What happens when it is time to renew my subscription?

If you subscribed through the iTunes store, the 1-year subscription of Leadership Journal will automatically renew unless you turn off auto-renew at least 24-hours before the end of the current subscription period. iTunes will automatically charge your account at the same price you purchased your subscription at for each annual renewal period 24-hours prior to the end of the current period.

If I remove an item from my iPad, can I get it back?

Yes. Simply find the item in the Library under "available issues" and touch "download". The app will remember that you have already purchased it.

I deleted the Leadership Journal app by accident. How do I restore my magazines?

If you were already a Leadership Journal subscriber, sign in to the app again and then download available issues.

If you purchased single issues or a subscription through the app, tap on the gear icon in the top right and then on "restore purchases." You will not be charged again for an item that you have already purchased.

What devices can the app be used with?

At this time it can only be used with your iPad, but Android and Kindle versions will be available in early 2014.

Who can I contact if I need further assistance?

Please visit http://www.apple.com/support/appleid for more information on your iTunes account and app downloads.

If you have a question regarding your current Leadership Journal subscription, please contact our customer service team directly. Call 1-877-247-4787 or email customerservice@christianitytoday.com.

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