Quality Control
Theme of the Week: Crooked or Straight?
Kurt Senske
Tuesday, August 31, 2004
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Key Bible Verse: May integrity and honesty protect me (Psalm 25:21). Bonus Reading:Psalm 15:1—5
A man I met recently was hired as president of a plant that manufactures large machinery. The company was financially on the ropes. Two months after his hire, he was called down to the assembly line to make a decision. The foreman told him that the welding on a 24-foot, $50,000 trailer was not properly lined up. The foreman said they had two options: re-weld and paint over the mistake so that the customer wouldn't notice; or leave it, since it made no real difference in the final outcome—and hope it would go unnoticed.
The new president said there was a third option, and asked for a blowtorch. He fired it up in front of all his employees and proceeded to cut the trailer in two. The astonished foreman exclaimed, "Now what do we do?"
The president replied, "Throw this one on the trash heap and start over!" He went back to his office feeling uneasy because he knew his company couldn't afford the cost of the wasted materials and labor. But he knew that, in the long run, the company would succeed only if it made quality the number-one priority. The president told me he's never had another problem with quality at the plant.
—Kurt Senske in Executive Values
My Response: Do my coworkers know I won't compromise my standards? How?
Thought to Apply: The cadet will not lie, cheat, or steal, nor tolerate those who do.
—Code of Honor (West Point)
Adapted from Executive Values (Augsburg Books, 2003) by permission.
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Keep me, Lord, from being sucked into the corruption of my culture. Empower me to reflect Your holiness in it.
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