When you propose a new program or shut down an outdated ministry, you're asking people to change on four different levels: mind, heart, lifestyle, and culture. Each level of change requires a different kind of response:

1. The key to a change of mind is information. Facts that support the reasons for change need to be gathered and shared. They are more persuasive than opinions. Facts alone, though, don't bring about change. In fact, they can precipitate conflict because everyone will not agree on what needs to be done or be ready to do it.
2. The key to a change of attitude is relationship. When conflict begins, the natural tendency is to react against it and gather counter-information. The problem at this level, however, is more emotional than intellectual. The leader's role is to intensify relationships, not conflict, with the people who are struggling. This is difficult because the emotional reaction is often directed personally at the leader. Stay close. Express understanding. Help people through the fear, loss, and grief that inevitably accompany change.