It can be a shocking experience the first time a church staff member encounters an angry congregational member who "dumps" on them. The reality is that all people get angry, and some handle it better than others.

An important skill for church office staff is learning how to appropriately manage and express anger. As a church staff member, you cannot avoid anger-producing situations. Sooner or later, not only will you encounter an angry person, but something will happen that will make you angry. How do you handle your anger? Do you bottle it up or do you let it fly out? Learning how to healthily deal with your anger is a vital tool no matter what your job.

If you are struggling with aggressive outbursts, or more likely, with suppressing your feelings, you can learn healthy new ways of recognizing and working with your anger. Below are some suggestions to help you get started.

Record Your Outbursts

Anger management requires self-reflection and self-awareness. Become self-aware of your ...