Help & Info
- How do I download a file I have ordered?
After you place your order, you should receive a confirmation page with links to what you purchased. Right click on the title that's underlined, and click "Save Target." Save the file to your personal computer.
If you missed the confirmation page, you also will receive a confirmation e-mail immediately after your order that has the same links.
If you have trouble saving the file from the confirmation e-mail, try these steps:
- Click here to go to My Account.
- Sign into your account. You are a Registered User, since you have already ordered an item.
- Click on the order number you're looking for.
- Right-click and choose "Save Target As."
- Save the file on your computer.
- Repeat steps 3 – 5 above for each item you want to download again.
Your download time will vary based on the file size and your connection speed. To estimate your download time, try this download time calculator.
- How do I find a product I'm looking for?
There is a search button on the store’s homepage. If you are looking for a certain product, type in its name, or as much of it as you can remember, in the search box. The search will pull up all items that match the words you keyed.
- What if I am not completely satisfied with my download?
If you are not completely satisfied with your download you purchase, please e-mail our customer care at help@christianbiblestudies.com. We will provide you with another download of equal or lesser price completely free. Some restrictions apply.
- What is the 100% Guarantee?
The 100% guarantee applies to all of our downloads. We will provide you with another download of an equal or lesser price completely free if you are not fully satisfied with your purchase. Please e-mail our customer care at help@christianbiblestudies.com. Some restrictions apply.
- I don't have Microsoft Word. Can I still buy your download and use it?
Microsoft has created a program that allows you to open and view Word documents. Word Viewer 2003 allows you to view and print our material. You cannot edit an open document, save a document, or create a new document. However, if you need to edit our material, Word Viewer 2003 does allow you to copy the document’s contents to your regular word processing program where you can then edit and save it. (Note: some original formatting may not translate over.)
To download the viewer, click here: Microsoft Word Viewer.
- I don't have Microsoft PowerPoint. Can I still buy your PowerPoint and use it?
Microsoft has created a program that allows you to open and view PowerPoint presentations. PowerPoint Viewer 2003 allows you to view and print our PowerPoint presentations. You cannot edit the presentations, or create a new presentation.
To download the viewer, click here: Microsoft PowerPoint Viewer.
- What are ZIP and EXE files and how do I download them?
ZIP Files
These files are compressed into one package to make downloading faster and easier. ZIP files are both PC and Macintosh compatible, but you need to have a program installed on your computer to "unzip" the files and save them to your hard drive.
EXE Files
Just like ZIP files, these are files compressed into one package for your convenience. EXE files don't require any additional software to "unzip", but they are only PC-compatible. Just save the EXE file to your hard drive and doubleclick on the filename to unzip the Word documents inside.
After you have pressed "Download Now" …
Every Web browser will be slightly different, but, generally, the download starts when you get a dialog box that asks what you want to do with the file. Choose "Save the file to disk." This saves the file to your hard drive. You will then be given another dialog box asking where you want to save the file. Usually, the browser will already have a folder in mind, and the filename will already be filled in. You can either accept these defaults, or you can change them.
Before you click "Okay" to save the file to your disk, you should be aware of two important things.
First, you will have to remember where the file is located and what it is called. If you accept the browser's defaults and let the program choose where to put the file and what to name it you should make a note of the name and location of the file in order to find it later.
Second, if you do rename the file, do not rename the extension. The three letters that follow the period in a file name are the extension. The computer uses these three letters to determine the type of file that it is working with. Feel free to rename the file (the name in front of the period) anything you like. However, you must keep the extension the same as the name suggested by the computer or you will confuse the computer when it comes time to open the file.
To open your ZIP or EXE file, now all you need to do is find the folder you saved to your hard drive and doubleclick on it. If you downloaded the ZIP file this should open up your WinZIP or StuffIt application so you can uncompress the archive. If you downloaded the EXE file doubleclicking should automatically begin the unzipping process for you.
- When opening a file that I downloaded, what should I do if I get the message, "Unable to open file"?
Some of our documents are PDF format documents, and should work in most PDF viewer programs. We recommend using Adobe Acrobat Reader, which is freely available here.
Some of our documents are Word or Powerpoint documents, designed to be used in Microsoft Word or PowerPoint. Word / Powerpoint version 2007 or newer is recommended, although version 2003 should work if the Office 2007 Compatibility Pack is installed. Our Word or Powerpoint documents are not guaranteed to work with other word processing software (such as Microsoft Works or OpenOffice).
If you are using the recommended program to open the document and you still get the error, the document may be incomplete or have become corrupted during the download process. Send an e-mail to help@christianbiblestudies.com, and please include the word processing software you are using, the version of that software, and the document name you are having problems with.
- Can I view my order history?
To view your order history, use the My Purchases tab of the My Account Tool. You can also re-download your order at this tab using the instructions here:
- Click here to go to My Account.
- Sign into your account. You are a Registered User, since you have already ordered an item.
- Click on the order number you're looking for.
- Right-click and choose "Save Target As."
- Save the file on your computer.
- Repeat steps 3 – 5 above for each item you want to download again.
- I purchased a Movie Discussion Guide. Now who do I need to get permission from to show movies (even short clips) in church?
Christian Copyright Licensing International (CCLI) has recently partnered with Motion Picture Licensing Corporation to offer a service especially for churches. Church Video Licensing (CVLI) offers an "umbrella license" for an annual fee, that works a lot like your CCLI license to print or project song lyrics.
You can show authorized titles from MPLC's long list of big name studios (including Sony, Warner Bros., and Disney) and from a growing list of Christian movie producers. This license covers clips in sermons, plus videos shown in classes, youth groups, and events such as family film nights, so long as no admission is charged and the title is not advertised to the general public.
Fees are based a church size. Licenses can be granted over the phone. For more information, contact CVLI at 888-771-2854 (CVLI) or visit their website at www.cvli.org.
- I don't have Adobe Acrobat for PDF files.
Adobe Acrobat Reader is a free program that allows you to open and view PDF files. Acrobat Reader allows you to view and print our PDF files. You cannot edit the documents, or create a new PDF.
To download the latest version of Adobe Acrobat Reader, click here: Adobe Acrobat Reader.
Permissions & Privacy
I found what I needed.
I still need help.
