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According to the Research Institute of America's recent study, here's what service-providing organizations can expect from dissatisfied customers: They will hear nothing from 96 percent of customers who receive rude or discourteous service. Each of these dissatisfied customers will tell his or her story to an average of nine other people. Of those 4 percent Read more...https://www.christianitytoday.com/pastors/wp-content/uploads/sites/19/2025/12/ogimage.png?resize=1200,6281200628