{"id":40873,"date":"2016-01-04T00:00:00","date_gmt":"2016-01-04T00:00:00","guid":{"rendered":"https:\/\/www.christianitytoday.com\/pastors\/preaching\/sermon-illustrations\/patagonias-commitment-to-customer-service\/"},"modified":"2016-01-04T00:00:00","modified_gmt":"2016-01-04T00:00:00","slug":"patagonias-commitment-to-customer-service","status":"publish","type":"sermon-illustrations","link":"https:\/\/www.christianitytoday.com\/pastors\/preaching\/sermon-illustrations\/patagonias-commitment-to-customer-service\/","title":{"rendered":"Patagonia&#8217;s Commitment to Customer Service"},"content":{"rendered":"<p>The clothing manufacturer Patagonia employs forty-five full-time technicians who complete about 30,000 repairs per year. In the spring of 2015, the company set off on a coast-to-coast road trip across the U.S. in a biodiesel truck to repair their customers&#39; &quot;tired and well-loved&quot; clothing. Patagonia cares about fixing a jacket that has travelled the world with a customer because that act aligns with their company values, and just as important, it helps to deepen the bond between customer and company.<\/p>\n\n<p>Often the people who send garments in for repair also send their stories about how that piece of clothing has been with them through thick and thin. The customers&#39; stories fuel Patagonia&#39;s story and have done so for over four successful decades. The team at Patagonia believe that &quot;one of the most responsible things we can do as a company is to make high-quality stuff that lasts for years and can be repaired, so you don&#39;t have to buy more of it.&quot; They innovate for and market to those customers who believe what they believe. The customer is their compass.&quot;<\/p>\n\n<p>Editor&rsquo;s Note: As of 2025, the company continues to offer clothing repairs on its website Wornwear.patagonia.com where they state &ldquo;If it&rsquo;s broke, fix it. Doing our part means making the most durable gear. Keeping it in use for as long as possible is where you come in.&rdquo;<\/p>\n\n<p><em>Possible Preaching Angles: <strong>(1) Outreach; Missions<\/strong>&mdash;Even more so, the church should be committed to excellence in the way we love, welcome, and serve visitors and those who don&#39;t know Christ. <strong>(2) Work; Employee<\/strong>&mdash;Even more so should a Christian employee be committed to excellence. <strong>(3) Restoration &ndash; <\/strong>God continues to be in the business of restoring lives that are broken by sin and mistakes. <\/em><\/p>","protected":false},"author":30,"featured_media":0,"template":"","tax_ctp_audience":[],"tax_ctp_authors":[],"tax_ctp_categories":[165],"tax_ctp_format":[171],"tax_ctp_illustration_types":[411],"tax_ctp_multimedia":[],"tax_ctp_point_editor":[],"tax_publications":[140],"tax_ctp_tags":[3368,3511,3595,3640,3644,3645,3858,3909,3941,3961,4060,4170,4172,4296,4331,4476,4579,4705,4825,4953,5293],"tax_ctp_topics":[],"class_list":["post-40873","sermon-illustrations","type-sermon-illustrations","status-publish","hentry","tax_publications-ct-pastors","tax_ctp_tags-acceptance","tax_ctp_tags-body-of-christ","tax_ctp_tags-christian-service","tax_ctp_tags-commitment","tax_ctp_tags-community","tax_ctp_tags-community-impact","tax_ctp_tags-employee","tax_ctp_tags-excellence","tax_ctp_tags-faithful-service","tax_ctp_tags-family-ministry","tax_ctp_tags-global-missions","tax_ctp_tags-hospitality","tax_ctp_tags-house-of-god","tax_ctp_tags-jobs","tax_ctp_tags-labor","tax_ctp_tags-mission","tax_ctp_tags-outreach","tax_ctp_tags-priesthood-of-believers","tax_ctp_tags-restoration","tax_ctp_tags-service","tax_ctp_tags-work"],"acf":{"scripture_references":[{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null},{"first_verse":null,"add_second_verse":false,"second_verse":null}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Patagonia&#039;s Commitment to Customer Service - CT Pastors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.christianitytoday.com\/pastors\/preaching\/sermon-illustrations\/patagonias-commitment-to-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patagonia&#039;s Commitment to Customer Service - CT Pastors\" \/>\n<meta property=\"og:description\" content=\"The clothing manufacturer Patagonia employs forty-five full-time technicians who complete about 30,000 repairs per year. In the spring of 2015, the company set off on a coast-to-coast road trip across the U.S. in a biodiesel truck to repair their customers&#039; &quot;tired and well-loved&quot; clothing. 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