Pastors

Stop Oiling Your Church’s Squeaky Wheels

Learn to honor those who minister, not those who demand it

Leadership Journal November 5, 2007

A ministering laity doesn’t happen naturally. Many people still expect the pastor to do the ministry while they watch – and criticize. Changing that image requires shaking up time priorities. Pastors who develop strong lay leaders have learned to honor those who minister, not those who demand it.

Church members notice whom the pastor chooses to spend time with. They appreciate pastors ministering to the chronic dependents, but they lose respect if the emotionally needy or the “squeaky wheels” are able to dominate. Worse, they begin to assume the pastor is the designated minister, and valuable opportunities for building an active lay ministry are lost. A breeding ground for dragons begins to develop. Even if the solid, ministering lay people are not taken for granted, often they aren’t given the time they deserve.

“One of the things that surprised me when I entered the pastorate was that people felt they had to have a problem to talk to me,” says a Denver pastor. “All I heard was ‘Pastor, I don’t know what to do,’ and the healthy, productive people never made appointments because they felt I was too busy.”

This pastor has since let the church know he no longer does extended counseling. “I’m available to see anyone for counseling once,” he says. “After that, I refer them to a professional or one of our trained lay counselors. This still keeps me available to everyone and keeps me in touch with individual hurts, but it’s freed me to spend those hours with ministry-minded people strategizing how to start a new ministry or do an old one better.”

He’s also discovered it helps in dragon prevention. The respected people in the congregation are not the self-appointed critics but the doers. Initiative is encouraged. Because of the pastor’s time priorities, newcomers to the church soon learn that the church’s attitude toward new lay ministries is: Better to have tried and failed than never to have tried at all.

– Marshall Shelley, from “Well-Intentioned Dragons: Dealing with Problem People in the Church” (Bethany House, and also available at the Christianity Today Library)

Our Latest

My Top 5 Books on Christianity in South Asia

Compiled by Nathanael Somanathan

Wisdom on staying faithful in ministry and navigating multireligious realities in India, Sri Lanka, and beyond.

News

Top Women’s Cricket Player Trolled for Her Christian Faith

Vikram Mukka

Christian public figures in India face online attacks and offline consequences for speaking about Jesus.

The Russell Moore Show

Our Favorite Moments from 2025 Episodes

Russell and Leslie meander through the 2025 podcast episodes and share some of their favorite moments.

The Case Against VIP Tickets at Christian Conferences

Jazer Willis

Exclusive perks may be well-intended business decisions, but Christian gatherings shouldn’t reinforce economic hierarchy.

The Bulletin

Pete Hegseth’s Future, Farmers on Tariffs, and Religious Decline Stalls

Mike Cosper, Clarissa Moll

Hegseth scrutinized for drug boat strikes, farmers react to Trump’s tariffs, and a Pew report says religious decline has slowed.

The Debate over Government Overreach Started in 1776

Three books to read this month on politics and public life.

The Call to Art, Africa, and Politics

In 1964, CT urged Christians to “be what they really are—new men and women in Christ.”

Apple PodcastsDown ArrowDown ArrowDown Arrowarrow_left_altLeft ArrowLeft ArrowRight ArrowRight ArrowRight Arrowarrow_up_altUp ArrowUp ArrowAvailable at Amazoncaret-downCloseCloseEmailEmailExpandExpandExternalExternalFacebookfacebook-squareGiftGiftGooglegoogleGoogle KeephamburgerInstagraminstagram-squareLinkLinklinkedin-squareListenListenListenChristianity TodayCT Creative Studio Logologo_orgMegaphoneMenuMenupausePinterestPlayPlayPocketPodcastRSSRSSSaveSaveSaveSearchSearchsearchSpotifyStitcherTelegramTable of ContentsTable of Contentstwitter-squareWhatsAppXYouTubeYouTube