Sally Smith, the president and former CEO of the wildly popular Buffalo Wild Wings restaurant chain, was asked, "What are some things you've learned about leading and managing people?" She replied:
I'm always seeking feedback. My leadership team does a performance review on me each year for the board. It's anonymous. They can talk about my management style or things I need to work on. If you want to continue growing, you have to be willing to say, "What do I need to get better at?"
That's how I learn. That's how I get better. Getting feedback [as a leader] is really tough. You may be able to find a couple of people in the company who will give you honest feedback. Before we even did performance reviews, I used to go to [one of our key leaders] and say, "I want you to write down four things that I need to work on next year."
