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13% of Chatbot Users Just Want to Talk

Most people continue to use AI programs such as ChatGPT, Bing, and Google Bard for mundane tasks like internet searches and text editing. But of the roughly 103 million US adults turning to generative chatbots in recent months, an estimated 13% occasionally did it to simply “have a conversation with someone.”

According to the Consumer Reports August 2023 survey results, a vast majority of Americans (69%) either did not regularly utilize AI chat programs in any memorable way. Those that did, however, overwhelmingly opted to explore OpenAI’s ChatGPT.

Most AI users asked their programs to conduct commonplace tasks, such as answering questions in lieu of a traditional search engine, writing content, summarizing longer texts, and offering ideas for work or school assignments. Despite generative AI’s relative purported strength at creating and editing computer code, just 10% of those surveyed recounted using the technology to do so. However, 13% used it to have a conversation.

The desire for idle conversation with someone else is an extremely human, natural feeling. However, there are already signs that it’s not necessarily the healthiest of habits.

Many industry critics have voiced concerns about a potentially increasing number of people turning to technology instead of human relationships. Numerous reports in recent months highlight a growing market of AI bots explicitly marketed to an almost exclusively male audience as “virtual girlfriends.”

According to Consumer Reports survey results, an estimated 10.2 million Americans had a “conversation” with a chatbot in recent months. That’s quite a lot of people looking to gab.

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