Cheryl A. Bachelder, the CEO of Popeyes Louisiana Kitchen, turned her company around with a focus on serving others. A committed Christian in the workplace, Bachelder is also the author of Dare to Serve: How to Drive Superior Results by Serving Others. In a recent interview, she share her thoughts on servanthood:
The Bible verse that's on my calendar every day is Philippians 2:3. Because I haven't found one that's more paramount to how I want to lead in my family and in my work. And that is, "Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves." I really like the choice of words around counting others more significant than yourselves. I believe we're all born with an inner 2-year-old. And we'd really still like to be laying on the floor, kicking and screaming because we didn't get the candy bar we wanted. It's pretty hardwired that we're self-absorbed little people. And we learn to fake it well, but we're still pretty much that 2-year-old on the inside.
I find that biblical perspective really challenging in every aspect of my day—how I'm spending my time, the decisions that I make. To put them through a filter of whether I'm thinking about myself or whether I'm thinking about others. Am I doing this because I'll get a bigger bonus check? Or am I really thinking about the long-term interest of this company? Am I doing this truly for my franchise owners, or am I getting some personal benefit that I haven't been willing to acknowledge?" Those kinds of provocative self-mirror questions hold you to a higher standard. I always say servant leadership is an aspiration, because you can really never claim you've arrived. Because as soon as you do, someone will find you—and in a trap of self-interest. It's something you're always working toward.
