Evaluation

Research reveals that Gen Z employees aren't fooled by the "compliment sandwich" approach to feedback. While this technique aims to soften criticism with praise, it can often backfire. Young people are more concerned with whether they're perceived as competent than with receiving positive reinforcement. They crave genuine validation and respect, not patronizing compliments.

The compliment sandwich is meant to create an atmosphere of safety and security. But if the praise is for something seemingly unimportant, it won’t address a young person’s fears of unworthiness. Rather, it may be seen as condescending, which can confirm anxieties about being seen as a rube. Studies show that young people are especially hungry for signs of social status and respect, so they are especially insulted when they sense they are being talked down to.

There is, in fact, a simple but effective solution. Instead of the baloney sandwich, consider "wise feedback." This approach involves delivering honest, constructive criticism with an underlying belief in the individual's potential. By framing feedback as a tool for growth, you can help young people overcome their fears of inadequacy and strive for excellence.

Possible Preaching Angle:

The Apostle Paul is a great example of putting this principle into practice in the church. He was honest about both the strengths and weaknesses of the people he addressed without flattery. His criticism is always motivated by love for people. He always offered hope for the future, encouraging them to change and grow.

Does this sound familiar? You’ve read rave online reviews about a restaurant or hotel and made a reservation. Then you show up and wonder if you’re even in the same place the reviewers visited. That’s when you know: They were fake reviews.

Phony reviews make up a big percentage of the total out there—anywhere from 16% to 40%, according to some estimates. Some fakes are raves by employees, artificial-intelligence software, or people hired to wax poetic about the place. Others are negative write-ups by disgruntled ex-employees or competitors.

The problem is so widespread that the Federal Trade Commission just created a new rule that will seek civil penalties for violators who pay for fake reviews or testimonials. Meanwhile, review platforms and online travel agencies are stepping up their efforts to weed out fake reviews before they ever show up online.

Possible Preaching Angle:

The article in The Wall Street Journal continued by listing six ways to check the validity of online reviews to distinguish a fake review from a true review (such as, “look for a picture,” or “avoid extremes,” and “check the timing of the review”). But how about us? How do we tell the difference between truth and falsehood, good doctrine from bad doctrine?

The U.S. Center for SafeSport fired an investigator, Jason Krasley, after discovering he had been previously arrested for stealing money confiscated after a drug bust during his previous job as a police officer. Krasley had been hired by the Denver-based SafeSport center to investigate sex abuse and harassment cases after leaving the police department in 2021.

One of Krasley's cases involved Sean McDowell, a recreational rugby player who reported stalking and harassment from another player. McDowell stated that after initial contact, Krasley stopped responding, and McDowell was later informed of Krasley's termination. When McDowell discovered news reports of Krasley's arrest for theft and receiving stolen property, to say he was shocked would be an understatement.

“I’m still struggling to wrap my mind around it,” said McDowell. “It just seems so off from what their stated mission is.”

The firing and arrest of Jason Krasley has exposed vulnerabilities in the U.S. Center for SafeSport's hiring process, undermining trust in its mission to protect athletes from abuse. Despite claims of robust background checks, Krasley was hired despite past misconduct. The CEO of SafeSport has acknowledged the need for improvement, including audits of Krasley's cases. However, victims like Sean McDowell remain frustrated by delays, highlighting the center's urgent need to restore credibility and ensure its investigators meet high ethical standards.

Possible Preaching Angle:

Those entrusted with leadership roles must be carefully vetted in order to serve with integrity, as failing to do so may lead to potential abuses of the authority entrusted to them.

Bonnie Hammer started her career in 1974 as a bottom-rung production assistant to the top of NBC Universal’s headquarters. As of 2024 she had become a Vice President. She advises younger workers to resist the lies about work, like “follow your dreams.” Instead, she shares a story about humility and hard work:

I learned my ‘workplace worth’ fresh out of graduate school when I was hired as a production assistant on a kids’ TV show in Boston. Each PA was assigned a cast member, and as the most junior employee, my cast member was Winston, an English sheepdog. My primary responsibility was to follow him around the set carrying a pooper scooper. I had two university degrees. Winston, on the other hand, was a true nepo-baby, the precious, unhouse-trained pet of one of the show’s producers. Plus, as an on-camera star, Winston out-earned me.

But while many days I felt like working for Winston was beneath me, I never showed it. I acted like I was pursuing an honors degree in pet sitting, and each poop pickup was an extra-credit opportunity. The work and the attitude paid off. When an associate producer position opened, I was promoted. I pursued a similar strategy for much of my early career: If I wanted to be a valuable asset to my colleagues and bosses, I knew I needed to add concrete value to their days by showing up, staying late and doing whatever needed to be done.

For young employees who want to feel ‘engaged’ at work, the truth is, you need to engage with your work first.

In June 2022, 97-year-old William Kellerman finally got the medal the army failed to give him 80 years earlier. Mr. Kellerman was 18 years old when he was drafted late in 1943. On June 6, 1944, he and thousands of other soldiers huddled on war ships as the first wave of Allied troops launched themselves into the shores of Normandy. Five days later, it was his turn to dodge German fire while running up Utah Beach.

German troops captured Kellerman. They moved him to a building that held about 80 prisoners of war. One night, Kellerman escaped. After a French family gave him new clothes, he walked and biked nearly 600 miles, picking up food where he could from French farmers, Army records show. Back home, his mother and sister feared the worst. They had received a hand-delivered letter from the U.S. Army telling them he was listed as missing as of July 22, 1944.

But instead of sending him home, his captain put him back into combat. He was part of the force that took Chames, France, and in April 1945 was hit by sniper fire in the hand and the leg. Mr. Kellerman was being treated for his wounds in an Army hospital when the war officially ended. He served until 1946, the Army said.

But despite all his incredible adventures, Kellerman never got recognized by the army—until recently. In June 2022 he received the Prisoner of War Medal and the Purple Heart long denied him. An Army spokesman said, “The Army is conducting this ceremony now to correct this unfortunate oversight.”

For Mr. Kellerman, the late-in-life recognition is an unexpected gift. “I feel like I’m coming out of the shadows and into the sunlight,” he said.

Possible Preaching Angles:

Justice; Hope; Heaven; Reward —Sometimes our good deeds are not recognized for a long time, or even in this life, but God will reward our faithfulness.

Ride sharing apps (like Uber and Lyft) ratings have become almost meaningless. A recent report says, “Confusion over what constitutes 5-star behavior for certain services, combined with the guilt of potentially hurting someone’s livelihood, has people defaulting to perfect scores. Ratings padding is particularly rampant for services involving personal interactions. Everyone is ‘above average’ on some apps—way, way above.”

A customer named Mike Johnson has endured some awkward Uber rides. He once held his nose throughout a trip because the driver was carrying chopped-up Durian—the world’s smelliest fruit. Another time, he was stuck in the back seat while a driver bickered with her boyfriend. Yet another driver tried to sell him a Ponzi scheme. He rated each one five out of five stars.

Johnson explained: “They all seemed like nice people. I didn’t want them to be kicked off the app over my bad rating,” the 33-year-old New Yorker said. “Isn’t 5 stars, like, the norm?”

Ratings are so inflated that Lyft drivers whose scores dip below 4.8 out of 5 stars are asked to boost their performance. Drivers under 4.6 risk getting deactivated.

Possible Preaching Angles:

1) God is not afraid to tell us the truth about our sin. 2) Christians should resist this rating inflation and be willing to speak the truth in love to one another.

In an issue of Christianity Today, Jen Wilkin writes of an unexpected lesson from Facebook:

Facebook decided to kick off (the new year) with a challenge: Compare your first profile picture to your most recent one to see how hard aging hit you over the past ten years.

I pulled up my first profile picture and stared at it, the air exiting my lungs and an odd numbness seeping up from my toes. Hello, fresh-faced person. I remember you. I remember that shirt, the wallpaper in that kitchen, that haircut. I also remember the night I uploaded you, lightheartedly filling in my Facebook profile with enough information for my identity to be stolen and my house to be robbed.

Imagine if it had been possible to post a picture of your heart (10 years ago), laid next to another (now). A spiritual angiogram, before and after, a trajectory of the growth or decline of wisdom itself. What would it show? Would you want to post it?

This is what I thought as I sat at my computer, contemplating the face of a younger self. I have not stopped thinking about it since. Who says social media can’t make you wise? Facebook invites us to count the lines on our faces, but wisdom reads between those lines.

The popular series The Chosen features an actor named Jonathan Roumie. He has the audacious task of playing Jesus on the series. In an interview for The New York Times Roumie said:

Very often, I don’t feel worthy of playing Jesus. I struggle with that a lot. But I also acknowledge what God has done for my life as a result of playing Christ and how God has changed my life.

On set in Season 1 — it was the first time in the series where I actually started preaching directly from Scripture as Jesus — I was standing at a doorway looking onto a crowd of about 50 extras, dressed as people coming to hear the teacher. This overwhelming anxiety swept over me. I had to tell Dallas Jenkins, the creator of our show, “Hey, man, can we stop for a minute?” He said, “Why?” I said, “Because I don’t feel worthy to be saying these words right now.” He pulled me aside and said, “Listen, man, none of us are worthy to be here doing this, but God has chosen you and I and everyone else here to tell this story at this time. So, know that you are meant to be here.”

In a recent issue of GQ, The Weeknd (real name Abel Tesfaye), recently sat down to discuss his music and of course his recent snub by the Grammys. The superstar, with downloads numbering in the billions, was not nominated in a single category for 2021.

A lot of artists claim they do not read reviews of their work. They want to avoid negative critique of their art and performance. But when asked how he handles reviews, The Weeknd had this to say:

I read every single review. I read every comment. Everything. And I like reviews, man. I like critics. Even the biased ones that are against me, I like reading it. I think it's interesting.

Why would he feel this way?

I think it's humbling, which is always great. I can now understand, when you're reading stuff . . . I can see through the lines now. Between the lines . . . Heartbreak isn't a good experience, but it still inspires great music.

Possible Preaching Angle:

1) Examination; Scripture; Word of God - Scripture is a review of our life. It gives an honest and thorough assessment of our thoughts and actions. Its review of our performance will result in humbling and heartbreak. It doesn't feel good, but it still inspires great worship. 2) Criticism; Growth – Listening to and accepting helpful criticism brings about maturity and personal growth.

Actor Charlie Hunnam has recently begun a transition to writing. About to turn 40, he had reached a place in life for some evaluation. Hunnam knew he would be out of work for a while due to COVID-19. And in his heart, there were stories that he had been carrying around. He shares, "They had been sort of given to me like gifts. And I wasn't honoring the gifts."

As he started the process of honoring these gifts, Hunnam found new energy. He started to get up around 4:00 am daily to go on a short hike. He would be back home, showered, and ate breakfast by 6:00 am. Then he would sit down to write until 7:00 pm. That's 13 hours! He explains the sensation this way:

I just started to get this really “now” feeling of life. Like there's nothing else in the world that would be better for me than what I'm doing right now. And the result of it was more positive than anything I've ever done in my career. ... And I've worked really, really hard to cultivate this gift and be proud of the work that I'm able to do now. But part of me feels like it's an uphill struggle.

But when I write, I feel as though I'm honoring the innate gifts that God gave me. I feel like I really can do this [stuff] at a high level. And that's a feeling that I've never had in my life before, in any regards. I feel like we all have one or two innate talents, and a task of life is to identify those and then do that as much as you possibly can. Because that's where the joy and the presence is going to come from. That's where the grace is going to come from.

Pastor Rico Tice writes, “I’ll never forget the funeral at which an old lady said to me, ‘Rico, do you know what failure is?’ ‘No – tell me,’ I answered.

“What she said next has stuck with me ever since: ‘Failure is being successful at the things that don’t matter.’”

Rico continues, “Success is hearing, ‘Well done’ from the only lips that matter. Failure is being successful at the things that don’t truly mater at all.”

Devin Kelly looks forward every year to meeting his running friends at Farmdaze. Every February at a farm in Brooklet, Georgia, a 24-hour ultra-marathon event is run. Along with the pig roasts and folk music, some runners cover up to 100 miles in a single day, others a fraction of that. Farmdaze is a place of grace:

… a place that calls itself a race but is really everything that a race isn’t. (It is) an event that lets people give up if they want, that doesn’t shame them for it. (It) lets them become present in the story that is, simply all of us trying to love all of us …

Originally, Kelly ran competitively for personal pride and for his father, who would travel long distances to see him and his brother run. He loved running because it always meant something.

During his most recent race Kelly was gruelingly pushing himself to reach the 100 miles. He said he found himself alone, “under a field of stars, soaking wet, skin steaming. I tried to see the stars but my headlamp’s glare made it impossible. So, I turned it off and offered myself to the dark. What is the point of all of this, I asked myself, what is the … point?”

Suddenly, almost like a bolt of lightning, Kelly

… felt partly empty, without purpose. ... The truth is: I wanted to feel more. ... There was so much distance between what I felt and what I was supposed to feel. It made me sad … I had believed in what society told me would happen: that I would push through a challenge and emerge, new and strong, where love was. But I was left instead with the deep, profound emptiness knowing entirely for certain that what you were told by society was wrong. ... What happens if the stories we tell ourselves about our lives leave us lonely, wrestling with meaning? What then?

The 20th Century American Catholic writer, Walker Percy, wrote frequently about how life in the modern world alienates us from things that truly matter. His most famous book, The Moviegoer, describes a successful stock broker in his late-twenties. In the book, a man named Binx Bolling, hops from relationship to relationship and whose greatest happiness comes from watching movies. (Can any Netflix bingers relate?) But then something happens that makes him want more than the “everydayness of his own life.” The rest of the novel is about his search for things that truly matter.

Possible Preaching Angle:

Binx’ awakening sounds very similar to the experience of people today. “What is the nature of the search? you ask. The search is what anyone would undertake if he were not sunk in the everydayness of his own life. To become aware of the search is to be onto something. Not to be onto something is to be in despair.” (Walker Percy)

For a summary of the book: click here.

In 2017 the Kansas City Chiefs drafted Patrick Mahomes from Texas Tech. In 2018-2019, his second season, Mahomes led the team to the AFC Championship game. Then in 2020 he led the Chiefs to their first Superbowl win in 50 years. His performance in the biggest game of the season earned him the title of youngest Superbowl MVP. Some sports analysts suggest that Mahomes has the potential to become the “Greatest of All Time.”

Mahomes has not always been universally adored, however. After being drafted in 2017, a writer from the USA Today gave the Chiefs a C- grade for selecting Mahomes. The writer proclaimed:

Calling Mahomes a project is a major understatement. He’s nowhere near ready to play in the NFL. And, honestly, he may never be. Between his inconsistent accuracy due to poor mechanics, his tendency to bail from clean pockets and his lack of field vision, he’s going to leave as many big plays on the field as he creates. This was a risky pick.

History, however, will give the Chiefs an A+.

Possible Preaching Angle:

The Bible is full of examples of godly men who failed to see potential and gave C- grades to future A+ leaders. Samuel looked at David and didn’t see a leader, but anointed him only because God had already “drafted” David. Paul refused to take John Mark on his journey and even parted ways with Barnabas when Barnabas “the Son of Encouragement” rightly saw potential in Mark. These stories, both biblical and contemporary, remind us to be cautious in our evaluations of others, to seek counsel from other leaders, and to ask God to give us his eyes to see people as he sees them.

The year was 2012, and everything seemed to be going wrong for Best Buy. The CEO had just resigned after admitting to an improper relationship with a female employee. Employee engagement seemed to be at an all-time low. And Best Buy stores were bleeding money--as customers came to test products they wanted, only to buy them online from Amazon at a cheaper price. Best Buy was dying a slow death.

But fast forward to today, and the company is thriving: The stock price is surging and workers seem happier than ever. So, how did Best Buy do it? Hubert Joly, the new CEO, focused on people and practiced humility. In his first months on the job, Joly did something great: He visited Best Buy stores (and even worked at a store for a week), giving him the chance to speak directly to front line employees.

Based on their feedback, Joly:

Fixed broken systems

Restored a beloved employee discount program

Invested in employee training

The measures seem to have worked. A survey showed 78 percent of employees would recommend working at Best Buy to a friend, and Joly enjoys a 92 percent employee approval rate.

Justin Bariso, “Amazon Almost Killed Best Buy. Then, Best Buy Did Something Completely Brilliant” Inc.com (3-4-19)