Pastors

My Greatest Ministry Mistakes

He watched his dreams crumble at Circle Church. Did that failure invalidate his ministry?

Over the coming weeks, we will be highlighting Leadership Journal's Top 40, the best articles of the journal's 36-year history. We will be presenting them in chronological order. So today we present #40, from 1980, the confessions of David Mains, a pioneer in racial reconciliation, on the things he did wrong in his efforts to do right in this volatile context.

When I was first approached to write an article on painful lessons I learned from ten years at Circle Church in Chicago, my immediate reaction was to review instead all the successes. Pastors easily fall into the success trap that permeates our culture. We laud winning teams, fire coaches of losing teams. We rarely read about struggling or declining churches. They just don't make the news.

I have already had my chance, though. I wrote the book Full Circle when our four-year-old church in Chicago was still moving toward its zenith. We had started with a few friends and a dream to establish a church in the infertile inner city. Ultimately, 500 people piled into a union hall ballroom each Sunday morning to participate in stirring, creative worship experiences. Circle was a beehive of activities: modules met on art, communications, music, outreach, and urban interests. A drama group wrote and produced several full-length plays. Our musicians gave professional-quality concerts. Prayer, social action, evangelism, and small groups were all finding beautiful expression

Many of our members moved into the Austin community, which then had the second highest crime rate in Chicago. Our people responded to the urgent needs around us with a legal clinic, a youth program, social workers, counselors, the beginnings of a medical clinic, and dreams of an alternative school program.

In some ways Circle Church was viewed as a model of an inner-city church. We had a full-orbed ministry of creative worship and social outreach with a racially mixed congregation, and all this was accomplished without pouring money into a church building. Soon I was flying around the country to lead seminars on what made Circle Church work. With Larry Richards and Clyde Hoeldtke, I helped found Step 2, a national organization designed to stimulate meaningful church renewal. About a dozen times a year, I spoke to pastors and denomination heads on the principles that fueled the activities at Circle. The book Full Circle expresses those principles.

Today I admit to some embarrassment about the attitudes expressed in that book. I still hold to the same principles, but some of my comments seem cocky and presumptuous now. I saw Circle Church as the tip of a new wave that would sweep across evangelical churches. It didn't happen, at least not as I had envisioned it. Circle Church still exists, but in a smaller form and with a more specialized emphasis.

In my last few years there, I saw many of my dreams crumble. Conflicts arose among the staff that split the very foundations of our church experiment. We could not resolve them. Ultimately, one of the areas that had given us the most satisfaction, interracial mixing in the congregation, failed utterly, and all the blacks pulled out. Everyone in the church felt great pain because of those conflicts, and I'm sure mistrust and bitterness remain with some even today.

As pastor, I experienced a profound disappointment. Did these failures invalidate my entire ministry? Was God telling me I was an unfit leader? Where had I failed him? Questions such as these tormented me. Although the process involves pain, I feel I now need to look back at those years and discern what God taught me through my failures. Even as I think of them, I must fight back a desire to rationalize them away, to blame them on sociological factors of the early 1970s, or on personality quirks of some of the members. But that process is merely a form of pride, trying to align failures so they look less and less like my own failures.

At times, as I have worked on this article, I have felt like a middle-aged man standing naked before a mirror. His receding hairline shows, as well as a paunchy distribution of twenty extra pounds. As he looks over his body, he flinches slightly . . . then suddenly realizes to his shame that a crowd of people is standing behind him, staring at his nakedness. Exposing failure is never easy.

Fortunately God keeps "success charts," though they are entirely unlike ours. On his, a colossal failure in human terms can rank as a spiritual victory if it pushes a person closer toward him. Although I admit my broad goals for Circle Church ultimately failed, God used my experience, all of it, to teach me important lessons about myself, and about him. Let me share with you four warnings.

1. While pastoring I often allowed myself to fixate on issues.

If a church attempts to reduce a pastor's duties to a written job description, it soon discovers it has created a position that demands superhuman abilities. A good pastor must demonstrate public poise, comfortably leading ceremonies and preaching. He must act as a warm and wise counselor, a "people person" whose vulnerability and compassion invite others to open up to him. Yet he must be an efficient, time-conscious manager who can run committees, meet deadlines, and manage employees. Is it any wonder that a high percentage of churches are at least slightly dissatisfied with their pastor's performance?

Of these three areas (the pulpit ministry, counseling, and management) I would rank my strengths as highest in the pulpit and next in counseling. Yet I consistently found myself getting bogged down in management. When an issue arose in our church and I saw it one way, I had trouble if my pastoral staff or the church board viewed it differently. Frequently I would lock onto that issue with bulldog tenacity and not let go until the dissidents came around to my viewpoint. Obviously I felt I had good reasons, backed up by prayer and Bible study, for espousing my position. But as I insisted on aligning the church behind me, unconsciously I let my real areas of strength slip away.

I have since recognized this problem of fixation as a family trait–a great strength, I might add, in business ventures, but often a hindrance to accomplishing God's work in a volunteer organization. I needed to give problems more time to find resolution, to allow personalities more time to reach consensus, and programs more time to gain momentum. The end result was important, yes, but I have learned the style of achieving that end result can be equally important.

Pyramid-type sales organizations have a firm rule: no plan will work unless the idea and motivation come from the seller. You cannot gather a bunch of salesmen in a room and force-feed a fully developed program to them. Somehow you must win them- over to the extent that they accept the program as theirs, not yours. In churches, built to a large degree on the clergy's leadership skills, we pastors tend to violate that truth about human nature and think our charisma is sufficient to gain the congregation's support.}

For example, the issue of leadership by women arose in our church, as it does in most churches in our society. I resolved the issue in my own mind quite early; however, I discovered to my surprise that others in the church did not resolve the issue nearly so neatly, and some absolutely opposed my position. I would fixate on such an issue and not let go.

Reflecting now on my actions, I can sense at least two warning signals that should have alerted me to my problem. First, I talked about the unresolved issue all the time, much more often than it merited. Second, I kept going after the opposition, seeking to remove it to reach consensus. If in an elders' meeting the sympathies were running fifteen to one in favor of a certain position, I would home in on the one stubborn dissident. How could I get him to change his mind?

Normally I did not try to get my way through overt displays of power. But I would concentrate so intensely on reaching consensus that I heard people begin to describe me as manipulative. I hated that accusation because I did not feel it was deserved. Yet, as I look back, I can see that I was unwilling to let God have the freedom to accomplish his work in his own way. Privately I prayed pushy prayers: "Come on, God, why don't you resolve this now!" I have since learned to practice a prayer of acceptance every night. It says, "God, some things happened today that I don't like. I want you to know that I accept these and I'm putting them in your hands."

Recently I encountered a situation in the church I now attend (I am not the pastor) that reminded me of what God has taught me. I was serving on a committee to select an assistant pastor, and I was confident that I had God's mind on who should be invited. The other members of the committee did not act on my recommendation. Their action frustrated me because I knew this man better than any of them, and I was certain he could fill the job. As I prayed about it, I sensed the fixation problem rearing its head, and I decided to back off. The committee asked another prospect. He turned them down. Later they asked him again, to no avail. Finally they turned to me and said, "What about that man you recommended some months ago?" As I look back, I truly believe that if this man had been offered the job when I initially presented him, he would have turned it down; in the ensuing months the Lord had prepared him to accept the call.

2. I was overwhelmingly naive about certain social problems.

Circle Church sprang to life in the sixties, and its genes included all the turmoil and idealism of that remarkable decade. I, in my early thirties, was very dissatisfied with what I saw as the disinterest in meaningful change within the traditional church. The group of people who birthed Circle were just awakening to the racial barriers in Chicago, the oppressive side of capitalism, the class barriers, and sexual discriminations that seemed to explode into light during those years.

We deliberately located Circle Church in the hub of a wild mix of neighborhoods. Across the expressway loomed the University of Illinois Circle Campus, one of the world's largest medical centers; to the rear of our building stretched Chicago's famous westside black ghetto; Skid Row was a couple of blocks north, and a small, Creek commercial district thrived eight blocks east.

We wanted to draw from all those people and show that the church of Christ could break down the walls, and all of us could live together in peace before the world. I still think, idealistically perhaps, that such a confluence of cultures and backgrounds can work, although the scriptural examples of fusing different cultures usually point to severe problems.

I confidently assumed that with God on our side, we could move in, and problems that had been hundreds of years in making would softly melt away. Our ideals were good-the same ideals, I believe, so eloquently stated by the Old Testament prophets. But we consistently underestimated the stranglehold of the enemy.

Christians tend to read overstated biographies of great, godly men like William Wilberforce and John Knox and come away with the impression that they singlehandedly remade a society in twenty years. Actually, if you study the historical situation you realize that while they played a key role, those men were just a part of an incredibly long and complex process that God used to advance righteousness.

Like Esther, they responded to God in the right place at the right time. The abolition of slavery in England was the culmination of centuries of Christian concepts eroding an institution that had stood firm for all recorded history. Slavery was rooted deep. Although only Christianity was finally able to help topple it, its dissolution took a long time, and the residue of the problem remains with us today.

For a model of a Christian involved in social change, I look at a man like the apostle Paul, who was as wise as a serpent in the ways of the world. He knew that the full effect of the gospel he preached would take years; he had counted the pain and personal cost involved in attacking evil. Unlike Paul, I was naive. Today I read bold statements in Full Circle and cringe, because we didn't even scratch the surface. We were one tiny ripple, and those who watched us probably learned more by our failures than by our successes.

In America we tend to write stories about what people have "achieved" for the kingdom rather than trying to write from God's perspective and mentioning how people fit into his movements. When Paul wrote about his accomplishments, I think his main concern was to communicate the in credible spiritual warfare that was going on and how he was committed to the side of God. At Circle, and in many places where God is advancing his kingdom, the temptation seeps in to throw the spotlight on the neat little experiment that the world can watch unfolding. Human beings do not respond well to spotlights. It's like that law of indeterminacy in physics: as soon as an action of the Holy Spirit is observed, its nature changes.

If I had not been injected with so much of the American success serum I would have approached the racial problem with this attitude: "I will do what can be done, and maybe others will join me. Someday my son or my son's son will finally see significant change in one small corner of a major metropolitan area." That approach would have been far more realistic and God-honoring, I believe. Instead, with the first flush of success, as blacks and whites achieved real harmony in worship and fellowship, I naively chalked up a huge breakthrough.

The racial area, which we had pointed to with greatest pride, directly led to a dissolution in Circle. We gradually gave the minority element more and more power within the church. Finally they sought to express in absolute terms that the number one priority of the church should be to address social issues, with the minority pastor answerable to no staff leadership. I don't want to describe the conflict in detail, but they demanded a major shift in the emphasis of Circle.

At one point I realized the problem was developing and tried to split off a branch from our church that would accept this new direction. But I spoke up too late-they wanted the racial issue to be the chief focus of Circle Church.

I was shocked by this. I was too naive to understand that oppressed people have a problem with fixation too. We should not have expected the fiery emotions of a minority that had been downtrodden for several centuries to find a comfortable niche in the multi-faceted agenda of our church. Before unleashing those emotions we should have been prepared to deal with them. We weren't.

The racial area was not the only one in which I showed naivete. I now realize that I lacked a balanced appreciation of man's depravity along with the marvel of regeneration.

When the Holy Spirit of God comes to live in someone, a tremendous thing happens. Yet, as the Bible graphically illustrates, the depravity of man still asserts itself. Apart from an unusual walk with God, human beings always tend to move toward lower levels. I did not give credence to that factor as I should have.

Especially with the new believers, I think I should have realistically assumed that these people had a long way to go in their Christian walk, and that they very likely would not be able to come together without strife, especially because of their diverse backgrounds. Indeed, their insecurities surfaced much faster than their new maturity in Christ. I can hardly remember referring to man's depravity while at Circle. I just kept preaching the ideal. And I was very surprised when signs of depravity broke out among the congregation. Now I would look at a given group and almost anticipate it.

In America we are bombarded with anti-God philosophies. The tug of the world is very powerful. Combine with that the conflicts and tensions normally present among diverse people-different tastes, prejudices, expectations, needs-and you can guarantee certain problems will arise.

Just the difference in education created tension. We would work for scores of hours on a creative, God-honoring worship service or a beautiful anthem and find it went right over the heads of the uneducated people we had worked so hard to bring into church. Or we would gear programs to them and find another segment bored or resentful.

I was also naive about the pastor's role. Circle began with a cluster of people who loved God but were disillusioned by local churches. Starting from scratch, we tried to create the kind of church that we wanted, making adjustments as we grew. As such, it was a unique phenomenon, not at all the typical church ministry situation. We had the fun and the fireworks and the enthusiasm that many churches lack. But much of pastoring is not vision or glamour; it's patching up wounds and desperately trying to hold families together.

I was only 30 years old when Circle started, having never pastored before, meeting in a very different territory with a demanding audience. I managed to ignite the people with my dreams-to some degree. But perhaps I did not carefully enough peel back their skin to fully see and feel their needs.

In a way those years at Circle were a skyrocket. We attracted attention, and yes, I believe we brought honor to God. We tapped an unusual level of commitment-over one hundred people moved into one community to have closer fellowship as a result of Circle. We affected lives. God can use skyrockets.

But perhaps a better metaphor would be to view pastors as the glue of society. I believe a country will rise or fall based on the quality of its pastors. I do not know of a more demanding or fulfilling occupation.

3. In encouraging the gifts of the congregation, I minimized my leadership role.

When Circle Church was born, discussion about the gifts of the congregation was quite new. The body life movement had not yet reached toddler stage, and I don't know of any books that existed then on how to mobilize the gifts of the congregation. We tried not just to talk about the gifts but to utilize them. We canvassed people so that when they joined our body they had a clear idea of what they could contribute and, more, what the church expected them to contribute. We tried to make everyone in the church feel like an equal, essential part of the body, and I believe we succeeded.

The church, however, is also an organization. Although every part of the body is important, for certain functions, such as decision-making, some members are more important (or specialized) than others. It was hard for people at Circle to understand how we could be equal and yet not equal. A deep, holy fellowship can thrive among peers, but the church also includes a structure in which some people are recognized as leaders among those peers. The leaders are set apart by God to instruct and nurture the flock.

As I look back, I can see that my walk with the Lord was further developed than many of the members'. I had led many of them to Christ. They had weak backgrounds in such areas as prayer life, victory over basic temptations, and knowledge of the Bible. But in setting up the climate of leadership in the church, I stressed the equality of all believers almost to the exclusion of the hierarchical gifts of leadership. I discovered that fact too late; I couldn't turn the congregation around. I had put us all on level ground for so long that they couldn't look up anymore.

Whenever one of the three pastors at Circle would preach, he had to submit his sermon to advance critical review by the other staff members. We also held a lively reaction session after church where members responded to the sermon. These practices were healthy; but we did not balance them with proper teaching on the role of leadership and spiritual maturity.

As I hired each staff member I told him or her that we comprised a team, of which I was the leader. I understood the distinction of leadership, but I am not sure all of them did. When a conflict arose, some would say to me, "We're a team," but no one ever said "But you're the leader, so we'll defer to you."

For example, a staff member submitted a sermon to the team to evaluate in advance of his preaching. Because there were doctrinal problems, I could not allow the sermon to be preached. He responded by going over my head to the board of elders, causing a serious rift from which we never fully recovered.

In setting up the church, I had deliberately played down authority structures and invested power in a broadly based board, not in the pastor. Our members came with an anti-authoritarian bias, and I consented to it. And when it finally came to the place where I said, "I'm sorry, but for the sake of the body I must take this action," they could not follow me. They had not been prepared to accept leadership and could not adapt even when it came to the most crucial issues of the church. By not directly exercising leadership for so long, I had forfeited my option to use it.

I believe this problem of minimizing the pastor's leadership is a disease spreading wildly through evangelical churches. Fifteen years ago the opposite problem existed: authoritarian leadership. But when the laity began emerging with a strong excitement about the faith, attention was so focused away from the pastor that his function was perceived to be almost unneeded. Seminaries began teaching the pastor's role as "enabling the congregation," without balancing emphasis on being a spokesman for God and leading by exhorting.

Awakening of the laity is a beautiful thing; a pulsing, vital sign in the history of the church. But I believe in the Old Testament symbol of the mantle; the cloak signifying that God has set aside a leader for certain strengths and skills. Jesus wore the mantle in a beautiful way. Although he was a servant, he also carried authority and no one questioned who the leader was.

If you push servant leadership too far you can turn the leader into a doormat and destroy him. Only if a people recognize that a leader holds tremendous invested dignity will they respect him and treat him as a leader. As I read the history of the church, without strong leaders even outbreaks of church renewal quickly fizzle.

I would express the balance this way: leadership describes the office; servanthood describes the style of exercising that office.

Almost all conflicts I observe between congregations and pastors hinge on matters of opinion rather than absolutes. In such cases, I believe the congregation would be wise to say, "As long as this is an opinion, and not an absolute, we will yield anti follow you as the leader." But too often they fall victim to the human urge to assert themselves and pick at the scabs of the leader. They end up dehumanizing him. Churches have the power to dethrone leaders who stray way off from God's standards, and that is good-but in these peripheral issues I believe they should practice some following.

4. I feared failure so much that I held onto the church too tightly.

My wife Karen has said, thankfully, that she has complete trust in me as a husband; she does not fear my unfaithfulness. But she will also tell you that I had a mistress once: Circle Church. I clung to the church too tightly at the expense of my own family.

In C. S. Lewis's book The Four Loves, he illustrates the principle that first something becomes a god and then it becomes a demon. It seems that the higher we reach and the more good we achieve, the greater will be the temptation to cling to those accomplishments and use them to build ourselves up.

If Circle had been another plodding, no-growth, no-excitement church, I would never have become so emotionally involved. But, truthfully, God was in our midst. The worship services abounded with joyful exuberance and creativity. We came together to worship God. We believed he was there, and we tapped all our creative energies to express our love and devotion to him. I don't know how to express this other than in crude human terms, but I think God left some of those Sunday morning services with a smile and a confidence that "those people love me. They enjoy my presence."

At Circle, a buzzing conversation in the lobby did not concern weather or baseball, but the Lord. We could converse comfortably about our faith. We also learned the true meaning of worship–to attribute worth to the Lord.

All of those occasions were wonderful spiritual experiences that honored God. I still rejoice in them. But as I reflect on how I responded personally to the congregation, I now see that I allowed my own identity to merge with the church. I should have been God's man and let the church develop its own personality. But I cared too much. We became one. I have seen this process duplicated often in the lives of leaders of religious organizations. After twenty or thirty years of slaving away, they awake one day and feel burned out. They have made their ministry almost an idol. I did that at Circle.

I ask myself now in what specific ways this tendency expressed itself. The most direct clue I can identify is that I know I never could have left Circle on my own. The Lord himself had to break me. Except for his intervention I would still be there today, because of too great a love for the people, the church, and the potential they represented. God wanted me out of Circle, and he made it impossible for me to stay.

I say those words very academically now, but they represent so much pain. I can now say that the best thing that ever happened in my life was the process of the breaking of my pride. During that time I felt as if I had been rejected by the church that I had poured my life and soul into for ten years. For a brief time I questioned my faith: Do I believe in God? Can I trust him? Once I worked through those initial doubts I still had to wrestle with the serious question of whether I should continue in the ministry.

I fought back waves of shame. Circle Church had been viewed as a model, yet I had failed at leading it. I wondered who would believe in me for the future. There were temptations, of course, to open up festering wounds before the congregation and to defend myself, but I knew that would only spread the pain.

Elisabeth Elliot, in her novel No Graven Image, describes the growth of a young, frustrated missionary who suddenly realizes this: God is not the accomplice of our work; he is the work. We are merely his tools in getting it done.

Gradually I went through the process of consciously releasing my dreams and expectations and even my own personhood. I came around to embrace Christ as head of Circle Church. The body was his, not mine. I chose to submit all things to him.

My worth as a person rests solely on my confidence and faith in his redeeming process in my life. By that standard, Circle Church, and specifically its failures, have been the greatest aids to spiritual growth in my life. The most important lesson I learned from Circle was to change my perception of how to measure success.

After leaving, more than a year passed before I began to feel like a man again. Now I have sensed a new filling of the Holy Spirit which I believe comes only after a complete surrender to God. Some broken people end up resentful and bitter; but in my case the process taught me to put confidence not in myself but in the Lord. As never before I identify with Paul's words, "His strength is made perfect in my weakness."

Copyright © 1980 by the author or Christianity Today/Leadership Journal. Click here for reprint information on Leadership Journal.

Pastors

McBURNEY ON CONFLICT RESOLUTION

In trying to resolve conflict we usually take easy ways out.

First, we avoid it. Running from it, pouting about it, and pretending it’s not really happening seem initially more inviting than actually facing the conflict.

If avoidance doesn’t work we try intimidation. We threaten, cry, create power blocks, and quote Scripture .

Sometimes we can’t successfully intimidate, so we manipulate. This involves enticement, bribery, and withholding everything from sex to personal influence.

Our final solution is usually deflection. Instead of focusing on the real issue, we deflect off it to issues that are safer, more urgent, and more comfortable.

None of these work.

We should, instead, try to first establish a solid foundation for conflict resolution in each situation. Ask these questions: “Why do we need to resolve this? Do our mutual best interests require that we resolve this? Is resolving this a part of our Christian commitment, or a part of our marriage vows?” “I vowed in our marriage to love and be faithful to you. I want to resolve any conflict that comes between us based on that commitment.”

Then, identify the real issues. Are unfulfilled expectations causing the conflict? Is it a matter of who has the power or who’s going to have the last word? Is it a problem of trust?

Once you know the issue, identify feelings and share them. “You know, I’ve really felt neglected. I’ve been feeling angry. I’ve been feeling awfully lonely.” Because it’s difficult to share feelings, incorporate them with other experiences: “I feel like I did on our vacation when you went out without telling me, and I got very upset.”

Listen attentively to the other person. This requires practice because usually we’re busy preparing our defense instead of listening. If we’re not interested in hearing their side, we’re not interested in resolving the conflict; we merely want to prove we are right and they are wrong. We must learn to listen in a non-defensive way.

Be ready to concede. The other person is hurt by you. Even though you didn’t deliberately hurt him, you must accept that the person is experiencing pain that came from your side of the relationship. If you’re really concerned, you’ll be truly: sorry. Whether the cause of the conflict is moral failure or simply insensitivity, face up to it, confess it, and ask forgiveness.

Be forgiving. Often the reason we don’t want to forgive is because by withholding forgiveness, we feel a sense of superiority. This is pride and self-righteousness, and it can be cut away by forgiving.

Finally, learn how to compromise. By the time you’ve gone through the preceding steps, you should be ready to negotiate things that are important to you and the other person.

Copyright © 1980 by the author or Christianity Today/Leadership Journal. Click here for reprint information on Leadership Journal.

Pastors

IDEAS AT WORK

Preaching without notes next Sunday morning might become one of the most rewarding experiences of your life, according to Craig Skinner. Here are five tips that work for him.

EXTEMPORANEOUS PREACHING

Who would deny that Billy Graham is a great preacher? While he obviously possesses unique communicative gifts, Dr. Graham readily admits that his freedom in the pulpit, liberty in articulation, and the power to retain the attention of his audience come through careful discipline and hard work.

Recently, he affirmed that his communicative skills are related to two major concerns: material saturation and commitment to illustrations. For the first five or six years of his ministry he wrote his sermons in full, and often preached each one up to twenty-five times before facing an audience. “I would find an empty church or building,” he said, “and preach that sermon until I knew my outline, where my stories fit, and exactly what I was going to say.” Even today, despite the verbal skills that have come with maturity, he still writes out a potential sermon word for word. But now, as then, he carries as little paper into the pulpit as possible.

Can you imagine standing in your pulpit with the briefest of notes, or even with no notes of any kind? What would it be like for you to stand free and open next Sunday morning and fix the congregational eye unlimited and unencumbered by a notes barrier? Would it help release your thoughts and words and propel them into communication unbound by the shackles which thoughts-anchored-to-paper create?

Such an experience is exhilarating! It casts the preacher into an immediate dialogue with his listeners, stimulating their minds and emotions as the Holy Spirit uses the full resources of the human personality to communicate God’s truth. When communication becomes intimate, direct, and powerful like this, its content increases in challenge and acceptability.

The potential for effective results is immensely multiplied.

It’s impossible to imagine the apostle Paul feverishly flipping through sermon notes as he approached Mars Hill, or Jesus constantly glancing at a scroll in his lap or artfully cupping scraps of parchment in his outstretched hand. One is reminded of a story attributed to Spurgeon, who when asked to comment on a student’s sermon said, “Well, only three things were wrong with it. He read it, he read it badly, and it wasn’t worth reading.”

Dynamic preaching combines intellectual and emotional momentum. Revelation plus personal insight builds an escalating strength in the best sermons that demands a freedom only note-free preaching can sustain. Written notes retard those forces just when they ought to crescendo, igniting the fire of congregational response. If the preacher cannot master enough logic and enthusiasm to buoyantly carry himself from introduction to conclusion, how can he reasonably expect those who listen to do so? The good news is that whether you have preached for three or thirty years, you can move successfully into experiences of effective and enthusiastic extemporaneous delivery.

One quick caution: please note that extemporaneous does not mean impromptu. The latter implies deciding what to say at the time of delivery. The former encompasses a thorough preparation right through to summary notes, but refuses to limit delivery by their use in the pulpit.

How can this happen Recently, a group of advanced graduate students and I entered into correspondence with Harold L. Adams, pastor of First Baptist Church, Downey, California. He has served thirteen years in his present pastorate, and has mastered the art of attractive exposition using only a small Bible while in the pulpit. Dr. Adams suggests the following practices for effective and enthusiastic extemporaneous preaching.

1. Structural strength. A clear outline is the first step to pulpit freedom. Materials arranged in proper sequence always advance extemporaneous delivery. The main track of thought from introduction to conclusion with appropriate stops for emphasis of major points will allow the journey to be completed on time and with satisfaction. Related sidelines must always be quickly channeled back to the main line. A “logical” memory always provides a better assistance than a “verbal” memory.

2. Material saturation. Like Billy Graham, Or. Adams regards a thorough grasp of the material as the major factor in all good preaching, especially extemporaneous preaching. Only when the mind is saturated with the material can preaching come “out of the overflow” rather than from an everdiminishing trickle. While different preachers follow differing methods, saturation through writing still remains one of the best disciplines for preaching. Ideas have no clarity unless shaped into words and sentences. The average preacher will find little fluency simply by brooding over his outline all week without disciplining himself to write about it. Total invention at the point of delivery is almost impossible for most preachers. Written expression gives him a tangible way of capturing his concepts and meditating on them, while the specific words used in the verbal presentation can be left to the inspiration of the delivery moment. Once the material is written, begin preaching it aloud. Many speakers record their message on tape and play it back many times while preaching along with the recording. Writing out a sermon word-for-word and then preaching it aloud many times will guarantee material saturation.

3. Key sentence memorization. Word precision reaches an apex in the

introduction, conclusion, and at major divisions of the outline. Short, sharp sentences hit hard and stick. Total memorization usually keeps the speaker so busy with recall that he’s unable to respond to the communication needs of the moment. Thus, the logical flow of the sermon should be captured in crisp phrases that become keys to unlocking larger sections of thought or encapsulating them with clarity. The punch line of the story or the effective explanation of a proposition is prime material to fix in the memory for appropriate recall during delivery.

4. Mastery of segmented sections. Dr. Adams says, “Very few preachers are brilliant enough to master a thirty-minute essay, but most speakers have the ability to master a five-minute speech.” Why not turn a thirty-minute sermon into six five-minute speeches? Work on each section as a distinct unit. These can then be woven together by carefully planned transitions, bridging sentences, and wellplaced illustrations. Rehearsed as a whole, the sermon will develop a unified flow that provides the preacher with an ever-growing sense of mastery.

Just a word about illustrations. Every great preacher has mastered the art of choosing and telling illustrative stories. They are the windows of every sermon; they let the light shine in while allowing the people to see out. Learn the art of good storytelling. It may make the difference between what your people will remember and what they will forget about your sermon. Jesus seldom spoke without telling a story.

5. Presentation. Obviously, extemporaneous delivery ought not be attempted under severe physical or emotional strain. Delivery should be preceded by a period of rest, meditation, and prayer. It is still the practice of Billy Graham to spend several hours of uninterrupted concentration on his material immediately prior to delivery. He recently said, “I spend that time doing three things: I rest because I need to have my physical strength; I pray; and I just think on what I’m going to say, asking the Lord to give me new and fresh thoughts even though I may have preached the sermon before.”

If you cannot go into the pulpit without your sermon notes, limit yourself to a single slip of paper that can be put in the pages of your Bible. Force yourself to preach whole sections of your message without looking at your notes. Step back from the pulpit or to one side, turn to the choir behind you, or speak to one section of the congregation with an “abandonment by faith” to direct eye-to-eye delivery.

Of course you will fail sometimes! The human condition is always subject to moods and feelings, and you may not always speak as you desire. Grammatical slips may occur; words may tumble out too fast; but the only way to swim is to launch out and start swimming. Whitfield, Spurgeon, Beecher, and a score of others mastered preaching without notes by employing this kind of discipline, faith, and courage.

A determined commitment to aim for extemporaneous delivery will more than motivate you toward its achievement. I know. After thirty years of preaching with notes as a pastor and professor, I recently tackled a seminary chapel in the above manner. I had never before been totally note-free. This time, I not only abandoned notes, but also Bible, pulpit, and lavaliere microphone. Pacing as close to my audience as I could, I preached on a subject I had never before presented. The audience was totally with me for twenty-five minutes. Before anyone could respond, I knew I had effectively communicated in a whole new way.

I probably will not be able to do this in all my speaking assignments, but I certainly intend to try. The results were far above those I ever expected.

How about you?

Copyright © 1980 by the author or Christianity Today/Leadership Journal. Click here for reprint information on Leadership Journal.

Pastors

A Psychiatrist Looks at Troubled Pastors

An interview with Dr. Louis McBurney

Pastors who feel discouraged and depressed, even suicidal. Pastors leaving the ministry. Pastors who cannot understand why they have oppressive feelings of failure. Such reports two years ago from our board members were part of the stimuli that encouraged us to create LEADERSHIP. True, there are many happy, productive pastors, but there are also many going through deep struggles. Who could speak to such matters?

Fred Smith, subject of our first issue’s interview, told us with great enthusiasm about the work of Dr. Louis McBurney, a psychiatrist who has devoted his career to counseling ministers and missionaries in crisis.

Dr. McBurney was named Outstanding Student in Psychiatry upon completion of his M.D. from Baylor College of Medicine. After finishing his psychiatric specialty training at the Mayo Clinic, he was selected by Mayo and the American Psychiatric Association to receive a Faulk Fellowship-a program assigning psychiatrists in training to serve on committees of the APA and served on the Committee for Psychiatry and Religion.

While at Mayo, Dr. McBurney spent much of his time counseling with Christian ministers and their families, and it was there that he and wife Melissa first realized that God was leading them to establish a retreat and therapy center. That leading became Marble Retreat (Marble, Colorado, 81623), where pastors, missionaries, church staff members, and other church professionals come seeking new directions and new beginnings.

Editor Paul Robbins and publisher Harold Myra met with Dr. McBurney in San Antonio and taped a five-hour interview. Louis McBurney is, for all his credentials, as relaxed and unpretentious a man as you’ll find Yet his observations are compellingly relevant, set within his own very clear Christian commitment and sense of hope.

Dr. McBurney, what prompted you to specialize in counseling Christian leaders who have suffered a personal crisis or experienced a breakdown?

While pursuing my psychiatric training at the Mayo Clinic, I had several patients who were in some kind of religious work; they were pastors or missionaries or priests or nuns. In working up an evaluation of them, I was struck by the unique and

specific kinds of problems they faced. I was also impressed by their reluctance to get help. Nearly all of them would say something like, “I really don’t have any place to turn that is safe,” or “Everybody in my community expects me to be the helper; they don’t realize that I need help.” So, my wife and I began to investigate a way that we might meet these needs. Our goal was to establish a place where a person in a religious vocation could come, and within a relatively short period of time, get some spiritual and psychological insights for a reasonable price, while maintaining a degree of anonymity. We prayed about it, looked around; and ended up establishing Marble Retreat.

What are you learning as you work with troubled pastors?

Many people in the ministry find it very difficult to admit that they have any weaknesses or needs. One of the most difficult tasks I face is helping them admit this. For example, people are constantly calling and saying, “I have a friend who has these terrible problems and needs immediate help.” I always ask them to have their friend get in touch with me. More times than not, I never hear from the friend because he isn’t prepared to face the primary issue of having needs and asking for help.

That makes sense, but what are the deeper roots of these conflicts you’re counseling pastors and missionaries about?

Some learned in early childhood that they had more value if they didn’t have needs. Their parents didn’t mean to convey that, but they “discovered” that one is a “better person” if he can do it all by himself.

Can you expand on that?

It’s been helpful to pattern my thinking after Eric Erickson’s model of the stages of man, in which he deals with various periods of life that shape us. The first stage is trust and mistrust. Erickson says that as an infant comes into the world, he immediately begins to learn whether he can trust his environment to meet his needs. He either becomes trusting and sees his parents and other significant people meeting his needs, or he begins to learn that they’re not going to be met. Trust and mistrust continue for about two years. It’s a critical time that has a direct bearing on how a person will handle conflicts later in life. Buried deep within the person is either a feeling of trust toward people, or an attitude of mistrust. If mistrust prevails, the person tends to turn inward; he finds it difficult to get close to other people, and he’s frightened by revealing his dependency needs.

Many readers, when they hear you talking about today’s conflicts originating in toddler days will reject this. We’re sure you’ve heard such reactions: “Why do psychiatrists always talk about thumb-sucking and potty training? Talk about today’s problem. You guys have read too many hypothetical books.” Yet you’re saying that as you’ve worked with hurting ministers, as you’ve peeled back the surface, you’ve found these early experiences are important; that a person can be greatly limited by them and not know it, or not know what to do about it.

That’s right. Many people view psychiatry as just giving excuses for behavioral problems rather than dealing with a person’s responsibility for acting in a mature way right now. But to deal with causes rather than symptoms, it’s important to understand each part of the complex jigsaw puzzle that we all are, and discover how those parts interrelate to form a meaningful picture instead of a pile of pieces.

For example, people’s ideas about God frequently mirror their attitudes toward their parents, especially their fathers. This is true in almost 100 percent of the ministers I see. If the father was a stern disciplinarian who wanted to keep his children in line, the children’s view of God is the same. On the other hand, if the parent was loving, warm, and generous, then God is seen the same way. It is critically important for Christian fathers to realize that the way they relate to their sons and daughters early in life will greatly influence the child’s perceptions of God for life. Unfortunately, many parents don’t realize this. I see this over and over again. That’s why when I deal with a person who’s in a crisis situation, I peel back the surface and look at those childhood experiences that had so much to do with shaping attitudes and values.

You mention in your book Every Pastor Needs a Pastor (see review in Book Commentary) that ministers suffer from a very low level of self-esteem. Are you primarily talking about people who come to you in a crisis situation, or is this true for most ministers?

Ed Bratcher, a pastor in Manassas, Virginia, has done significant studies that indicate low selfesteem or self-image might be the number one problem that affects ministers.

Are you saying that ministers, who are in front of other people all the time, have lower self-esteem than others, or are you saying everyone suffers from low self-esteem?

I would tend to agree with the last part of your question; negative self-image is a common problem of mankind. Thomas Harris. in his book I’m OK, You’re OK, says that 95 percent of adults probably have a basic negative self-image. I’m not sure I’d put the figure quite that high, but it’s a very common problem. My experience has shown me that you can’t really tell by a person’s position, or how he seems to be functioning, what he might be feeling on the inside. I’ve become closely acquainted

with several very successful pastors who constantly struggle with a negative self-image. They live under the tyranny of having been told they have great potential, or a theology/philosophy that says, “You can do anything you want to.” So they live all of their lives under a cloud created early in their childhood that said, “You better shape up and get going if you want to amount to something.” While they’ve been “successful” on the outside, they never resolved the internal conflict of feeling that they have not done enough nor have they done the right things. This is especially true of a vast majority of pastors who lead small congregations.

That’s a devastating thing to handle. If all of their lives they’ve been told they should win the world, but after twenty or thirty years they find themselves in the hills of South Dakota with fifty people, they could feel that God has failed them, or they have failed God.

Usually they feel that they have failed God!

That’s especially sobering when you realize that more than one-half of our pastors serve congregations of under three hundred. You’re saying much of the guilt and negative self-image you see in Christian leaders relates to a poor perception of who God really is?

Oh, they know the proper answers. When I ask my patients, “Where do you get your self-worth?” most of the ministers say, “Well, from my relationship to God, of course. I’m created in his image. I’m special, for he gave his Son to redeem me.” But while these concepts are readily verbalized, most of them have not penetrated because of a negative model that was present during their childhood. When I probe into that child/parent relationship they often say things like, “I’m beginning to see what you mean now. I’ve been looking at God just as I’ve looked at my father.” They realize, at least to some degree, the fallacies of their perception.

Frankly, it’s very hard to untwist the emotional bent of a person who has had a negative experience with his parent. Some time ago I heard a Christian psychiatrist from the Midwest say that a person who had not experienced love in a meaningful human relationship could never quite accept or experience the love of God. I doubt I would put it that strongly, because I think God can supernaturally overcome the lack of a good parent/child relationship; but I would agree that a negative model is very difficult to overcome.

It sounds as though you’re saying that if a person has had a mistrust experience during the first stage of life, it’s like losing an arm or foot. He has to learn to live with that impoverishment and try to build a meaningful life and ministry despite his disability.

To some degree he is, in fact, handicapped.

Can relationships with others, like a spouse or significant friends, help to compensate for this emotional disability?

Yes, I think so. Most help comes through correctional experience. I don’t hold to the theory that one’s personality is totally formed in childhood and remains static. I certainly think there can be some deep trauma that’s hard to overcome, but man is a dynamic creature. A good relationship in marriage or with one’s pastor or Sunday school teacher can go a long way to make up part of the deficit.

In a way, all of us have an emotional bank account. If we’re fortunate, a lot of deposits are made while we’re young and growing up. We tend to enter adulthood with something to invest and spend. If we’re not so fortunate, if the deposits have been sparse, we lean toward insolvency and possible bankruptcy. This is a problem a lot of people face. They didn’t get those deposits and they’re really hurting. They go through life reaching out to everyone they can saying, “Give me something. Come on, I’m hurting. Give me.” These, of course, are the people none of us like. Usually they ask in abrasive ways because they’re not comfortable with their own shortages. Many times we don’t want to make deposits into their account because we feel we are short ourselves. Time and time again the central issue of conflict and crisis begins with the problem of self-image and self-worth.

Then if a pastor, an elder, and a Sunday school teacher are all struggling with a problem, a disagreement over any issue, no matter how small, the stage may be set for a massive, three-way explosion because each may be out to prove his or her self-worth.

Unfortunately, true. The matter of control also enters in here. Consider Erickson’s second stage which deals with the relationship between autonomy and dependency. A toddler, developing motor skills and learning independence, curiously tests everything. He discovers he doesn’t have to do everything his environment wants him to do. He learns he has to say no before he can say yes. He must exercise his own will to differentiate from the will that surrounds him. If a toddler says yes, he’s just mirroring his parents’ will, even if it relates to something he wants. Thus he’ll tend to say no because of his need to find autonomy.

The manner in which the toddler stage is handled is critical to how the matter of control will be viewed later on in life. If the toddler doesn’t get the feeling he can do things, if he’s overprotected, then he’s going to feel smothered and incapable of independence. Conversely, if he’s given too much freedom he becomes frightened by his inability to handle it. There’s a delicate balance here of allowing the toddler some independence and yet not pushing him beyond a comfortable, realistic dependence for a two-year-old.

So how does this relate to the Christian leader?

Most of the power plays that happen within the church or the family boil down to the question, “Who’s in control?” The more comfortable a person is with himself, the less important this question becomes. The minister who is insecure about himself will tend to hold on for dear life to all the power he can muster.

It’s been interesting to observe young men coming out of seminary and taking their first church. Depending on their experience with autonomy/ dependency in that early phase of life, they either fit right in or have a bad experience. In a way, a first church is a kind of setup. A seminarian suddenly finds himself leading a group of parent figures even though he’s not that far removed from his own parents. He’s expected to be the authority. Now, if as a child he enjoyed a comfortable kind of dependency, then he probably will work out a way to share the power with the congregation. He’ll be able to accept the authority of the board, live comfortably with it, and still exercise his pastoral authority as the spiritual leader. If his dependency relationship was an uncomfortable experience, he may be threatened by any power that seems greater than his own, and feel the need to prove himself.

You’re saying that when lay persons call a brand-new pastor they should make a few allowances for some of the things he may be going through.

Precisely. I was talking with a group of pastors the other day about certain small, rural churches that constantly break in the seminarians. These churches have a tremendous ministry to the body of Christ. They often are a loving group of people who readily accept this new recruit, love him, and look up to him as their pastor. We ought to have an award day for all those small churches that give new pastors the freedom to be themselves.

Then again, we’ve heard of the other kind of small, rural church to whom the bishop always sends “the brand-new guy.” They sometimes feel it’s their God-given responsibility to show the pastor who’s boss.

Yes, that happens a lot too. I’ve dealt with pastors who have barely survived such experiences. They were bruised and bleeding. Often I’ve found that the church has beat up on a whole series of young pastors. What an unbelievable introduction into the ministry!

What other legacies of childhood do you find these troubled ministers carry?

Guilt, for one, which can grow from various roots. Consider what Erickson calls the third stage: initiative versus shame and guilt. This is known as the Oedipal period, and occurs sometime between the ages of three and five. The child develops a strong desire to be closer to the parent of the opposite sex. It’s interesting if you listen to three- or four-year-olds, for often they will talk in very sexual terms about being with the opposite parent. During this period of time, a very strong attraction for the parent is created, and expresses itself in a desire for physical closeness and affection.

And the child should be given that affection, right?

By all means. But he or she also needs to know that other primary relationships-like husband/ wife relationships-are not going to be affected because of it. If a child is able to sense that he has affected a primary relationship, even broken up one, it can cause tremendous problems later in life.

Like guilt?

Among other things, yes, a feeling of tremendous guilt. That’s a traumatic experience for a child. You see this sometimes in divorce situations. A child experiences these yearnings and desires, and expresses them to a parent of the opposite sex while a divorce is in process. Eventually he concludes that he had something to do with breaking up these two very important people. Improperly handled, the situation can become destructive, building a legacy of guilt that can affect and paralyze normal desires and urges for years. The child must know that the relationship between the parents is firm.

We can still hear the skeptics out there saying that all this childhood stuff is overdone. Can you give us specific examples of how this relates?

A pastor came to see me just as he was being asked to leave his fifth church in seven years. As we talked about his childhood, it became apparent that his father was very authoritarian, very strict, unloving, and unaccepting. His father had made this statement to him: “You will never succeed at anything.” Later in life his pattern was to move into a new church situation and instantly make a positive impact. He had good pastoral skills, and was viewed by everyone as an effective, spiritual leader. However, in each instance, just as things really started to go and people would tout him as a success, he would fall into conflict with the board chairman or a strong, male authority figure in the church. And he always initiated the conflict I was amazed at the incredible things he would do. This pastor just couldn’t handle being a success, because deeply imprinted on his psyche was the prediction that he would not succeed, and that prediction was made by a very important figure-his father.

In psychiatry this phenomenon is called transference, where ideas, emotions, or attitudes that were originally connected to one important person are transferred to another person.

This happens in marriage. A lot of conflict I see in marriage is the result of the husband or wife expecting the spouse to be like Mommy or Daddy. This may sound extreme but it’s all too true. We had a couple in one of our retreat sessions who had been married forty years. In the course of the small-group process, it became apparent that he had been upset for four decades because his wife didn’t fold his clothes the way his mother had folded them. While he never told his wife how he felt, and she had no idea of his expectations, he harbored a knot in his stomach after every washday because his clothes weren’t folded “correctly.”

Some writers say that one of the biggest problems ministers face is their own sexuality. Many have lost their ministries because of indiscretion. Are pastors under greater sexual pressures than other people?

There are some psychological issues that may make them a little more vulnerable. I hear many a wife say over and over that she wants to feel more a part of her husband’s life, that she desires more emotional closeness and warmth. But most men are not that way. Basically, they’re interested in their vocations, and they tend to be less sensitive emotionally than most women. An exception to this rule might be the minister. He may not be more sensitive to his own wife, but in his professional role he’s probably more understanding and more caring than most men. And many needy women find a minister’s sensitivity very appealing.

Plus, he has the mystique of being the special messenger of God.

Right. You bet! While a very small minority of women might be interested in a sexual conquest, most women who get sexually involved with a minister do so because they see him as a fatherfigure with whom they want closeness.

But the greater danger is this: any time two adults of the opposite sex develop a close, emotional relationship, there’s a danger of sexual involvement. It’s just the nature of human beings. Emotional closeness inevitably raises the question of what’s happening sexually, because sex is a very vital part of our being and fulfillment.

In conservative Christian circles there are a lot of people, both men and women, who are sexually frustrated. This is a reflection of their restrictive kind of upbringing where sex was viewed as a negative, undesirable function. We’re just now beginning to see more of an openness in these circles about sex.

Some would say that all these sexual problems come from our culture’s obsession with sex, and that all this “openness” may do more harm than good.

When I first started in psychiatry I was convinced that our culture was responsible for most of these sexual problems and frustrations. I haven’t totally differentiated what part culture plays in sexual frustration, but I’ve discovered that sexual frustration is a universal concern.

You mean that people who are not exposed to all the sexual stimuli in media face most of the same sexual pressures as those who are?

They sure do. No matter where I speak, regardless of the type or age of the group, I find the audience is most interested in the things I have to say about sex.

It really shouldn’t be that surprising to me. In my own life, sex is a very real part of how I feel about myself. If I’m sexually satisfied and feeling good about my sexual relationship, I’m going to function more effectively. If I’m frustrated and not feeling satisfied, I’m going to be irritable, less selfassured, and entertain doubts about my manliness. This is true for women as well.

Once sexual frustration is acknowledged, what should be done about it?

Many problems of sexuality come from lack of education. All married couples, especially those in the ministry, should read a good book like Ed Wheats’ Intended for Pleasure. Tim and Beverly LaHaye’s book The Act of Marriage is also good. The tragedy is that so many pastors blindly try to minister to needy, sexually-frustrated people while they themselves fumble through an unhappy, unfulfilled, marital relationship.

Of the people who come to you seeking help, how many struggle with intense sexual frustration?

I would say about one-third are struggling with significant problems, and two-thirds are experiencing some problems. That shouldn’t be a difficult thing to believe given the kind of sexual education most of us brought to marriage. It’s not that uncommon among Christian leaders for a couple to be married fifteen years and the wife to very rarely experience orgasm. The husband may not know it, and if he does, he probably doesn’t have the foggiest notion about how to correct it. They both take what they think is the easiest way out: they ignore it. But that’s a high price to pay in light of what could be.

Wouldn’t this be less true of the younger generation?

Even though younger people have grown up in a time of more sexual awareness, many times they do not have good, solid, factual information upon which to build a good, marital relationship. That kind of relationship is the best way to protect oneself from getting involved with other people. The biblical admonition is to return to the bride of your youth. Drinking at your spring is the best way to keep from getting thirsty. That doesn’t completely remove vulnerability, but a person who is happy at home doesn’t seek happiness elsewhere.

All three of us rode airplanes to get here. We’re thankful that anyone who pilots a plane has to periodically go back to flight school for a refresher course. Yet within a marriage, one of the most awesome and vital relationships that exist’s, we refuse to even think about a check- up or a refresher course. We know one couple who recently experienced a marriage enrichment weekend. They determined to return at least every five years. They agreed it might make the difference between a dynamic, growing marriage and a divorce like so many of their Christian friends were going through.

Precisely. And if you really work at it you improve your skills, be they spiritual, emotional, social, physical, or whatever. My wife Melissa works with me in most of our small-group therapy sessions. Hardly a group passes but that we find our own relationship has been enriched. We get in touch with something that’s developed in our marriage that has destructive potential. It might be something we weren’t even aware of.

A marriage enrichment checkup every five years is a great idea. A marriage is not static. It isn’t the same now as it was five years ago, and it’s not going to be the same five years from now. Couples need a refresher course because they’re not both changing in the same direction. They may be dealing with issues like the children leaving home, the midlife crisis, the wife’s menopause, a possible change of profession, or whatever. These issues are going to affect both of them in different ways. Unless they continue to work together in communication, they will grow apart. Love, joy, and fulfillment may be replaced by anxiety, guilt, frustration, and depression.

It’s interesting that you mention both guilt and depression. Several Christian leaders have written to us and asked that future issues of LEADERSHIP carry major articles about the pastor and guilt or the minister and depression.

A few moments ago I said that negative self-concept is the greatest problem I see in most ministers. The second major problem is guilt which is usually expressed through depression. Depression takes many different forms. Emotionally, it appears as a feeling of sadness, not wanting to go on, hopelessness, and in extreme cases, self-destruction. Physically, it’s expressed through tension headaches, tiredness, bowel disturbances, and chest pain, even though a physician would be hardpressed to find anything physiologically wrong.

I’m pretty well convinced that guilt goes hand-in-glove with anger. I tend to feel guilty if someone catches me doing something wrong or if I catch myself not performing up to my own standards. I don’t like to get caught by others or myself, and whenever I’m caught by God, my wife, or my own conscience, I feel angry.

The Scripture says, “Be angry, and sin not.” We need to realize that anger is a part of our humanness. It is not necessarily destructive, but bottled up it’s like a time bomb waiting to go off. In the New English Bible, when equating anger with murder, it talks about nursing anger against your brother. The sin is not being angry but nursing anger-keeping it bottled up within, which is what most of us do. Most of us let anger fester and boil until it becomes rage and hostility. Or, we contain it so tightly that it turns into frustration and depression. Since most of us don’t go around killing one another, we tend to express our anger in depression.

If we’re fortunate in Erickson’s third stage of development-the initiative versus shame and guilt years-we learn that we can express anger without hurting others or ourselves, that it is possible to be angry and still maintain relationships. Perhaps we even strengthen them by verbalizing our anger in a simple statement such as, “I really feel angry.” It’s important how anger is expressed. “You made me mad” is an indictment. That expression is completely different from “I’m having trouble with my feelings of anger.”

Do you feel there’s a resistance to “feeling statements” within the church? Don’t we prefer “thinking statements” because feelings might gush out all over us with no biblical reference point?

Well, it’s true that feelings are subject to all kinds of variables, and they might get us into trouble from time to time. But feelings are a real part of us. They cannot be denied. They exist and they’re going to affect our lives whether we want them to or not. So if we get in touch with our feelings, begin to identify them and verbalize them, we have something we can deal with.

Isn’t it true that in most conflict situations we’re dealing with feelings rather than facts?

Yes. And genuine conflict-resolution will not take place until those feelings are dealt with. This is why it’s so critical for the Christian leader to deal with his feelings, because he is a model for everyone else the church.

Someone has said that eight out of ten pastors who lead their congregations through a building program resign within twelve months after the dedication. Building programs tend to bring more anger out of people than any other church experience.

And that anger often does not express the real, deep-seated feelings. The conflict may be about the color of the carpet in the new sanctuary; but on a less conscious level, the real struggle is “Who’s in control?” “Can I trust you?” Or, “You’re not living up to my expectations.” If I never work through my feelings about authority during childhood, then I’m going to be sensitive in those areas.

Many church members expect the pastor to be the perfect daddy. They want him to care for them and love them more than anyone else. Disillusionment, irritation, and anger set in when the church member realizes that the pastor isn’t always immediately available to him, that the pastor makes mistakes, and that he can’t preach like Billy Graham every time he steps into the pulpit.

Right now I’m a part of a very interesting church. It’s composed of several families who wanted to start a Bible-believing church out in the mountains where we live. Our backgrounds are quite different, and it’s been very interesting to watch the growth and development of relationships and to experience an openness in sharing problems on a rather intimate level.

But we’re facing a most interesting situation right now. A few of our people who came from charismatic backgrounds are seeking more of an open, expressive kind of experience in our worship services. Others want a little more restraint in their form of worship. Naturally, some tension is developing between these two groups.

I anticipate that this conflict will be handled in the way we’ve dealt with other church problems. We’ll sit down with one another and talk about what we want and why. We’ll try to discover where people are coming from and why they feel the way they do. Again, I put the emphasis on finding out how people feel. The charismatics probably feel that if we don’t move in the direction of more expressive services, the church will become a stale, lifeless group of people who don’t demonstrate joy in their salvation. The traditionalists probably feel that if we don’t show some restraint, the church will drift into extreme forms of emotionalism.

We assume your church has a pastor, a board, and probably a weekly prayer service that a fifth of the congregation may attend. Where do you hold these dialogues? Is this something the pastor initiates? Is it an extension of the work of the board?

I think it’s very difficult to bring these kinds of issues up before the whole church body. When that happens the stage is set for a “fight night.” The best antidote for polarization is trust. And trust usually begins in a small group where people get to know one another and feel comfortable with one another.

I’m reminded that Jesus said, “Blessed are the peacemakers.” I don’t know for sure whom he was talking about, but there must be someone in the church who is a peacemaker. This may sound like I’m passing the buck, but I think peacemaking is a gift, and it may not be the gift of the pastor. It takes a very unique person to love and accept and let everyone feel that they’re being heard. In the church, I think we need to identify the peacemakers and let them take over.

But don’t you think people usually expect the pastor to play this role?

I suppose. But it’s so difficult for many pastors to hear what people are saying without jumping to a defensive posture. It has to do with ministerial image. Maybe I’m wrong, but I get the feeling that I could walk into a roomful of people and pick out the minister. In an almost self-conscious way, he’s modeling the styles and mannerisms that project a ministerial image. I don’t know whether it has to do with the “man of the cloth” idea, or whether it’s something he picks up in seminary, but many ministers give me the feeling that it would be very difficult to find out who they really are.

In your book, you differentiate between the priestly function and the prophetic function of the minister. You say that the pastor is forced to rise above his own humanity in order to fill the expectations of the people.

Yes, I think the expectations of the people have something to do with the ministerial image, but I think that’s a relatively minor part of the problem. By and large, the Christian community can accept a lot more humanity from their pastor than most pastors are willing to give. There are certainly some groups where this isn’t true. They’re still looking for the perfect father, who doesn’t exist. But generally speaking, people will tolerate a lot more latitude in their minister than he can tolerate in himself. Again, I think that comes from his basic insecurities. Pastors are afraid that if they are themselves and express their feelings of anger or irritation, people will think they are terrible.

Assuming your premise is true, what steps would you suggest a minister take to test the waters and find out if the congregation will accept his humanity?

I’m glad you said test the waters, because whatever steps a minister takes, he should be very cautious. In other words, if I were in his position, I wouldn’t get in the pulpit next Sunday morning and let it all hang out. I think I would find one or two trusted people in the congregation with whom I felt some degree of closeness and rapport, and I would ask them to be my sounding board. Maybe I would give them a copy of this interview and ask them to read it and discuss it with me. When we met together I might say, “This article says you are willing to accept me as a human being, and I haven’t felt that way. I’ve always felt like I had to be super-human. How do you feel about this?” I think most ministers who use this approach would find acceptance and affirmation from their people.

What other problems are Christian leaders sharing with you?

My counseling experience suggests that some pastors enter the ministry to prove to themselves they can do it. The driving force is their sense of inferiority. By becoming respected public figures, they compensate for early childhood failures.

In pre-adolescence, the primary relationship is to the parent, even though it may seem that the youngster wants to spend more and more time with his or her peers. In many family situations, just at the time when the child is developing his skills, he’s required to do things that he can’t handle well, and then is given a lot of criticism. Because he can’t mow the lawn as well as Daddy can, or wash the dishes as well as Mommy can, combined with the competitive pressures at school, he quickly concludes that he’s inferior. He desperately wants someone, especially his mother or father with whom he has a primary relationship, to say, “We’re very proud of you. You really can do things well.”

Erickson calls stage four industry versus inferiority. The school-age child tests his skills: athletic ability demonstrates motor skills and academic performance reflects intellectual abilities. These skills are all being tested in the context of primary relationships and the peer group. The child either begins to feel “Hey, I can do all right; I can color a picture and stay within the lines,” or he begins to develop feelings that he’s a terrible failure and inferior. He comes out with statements such as “I can’t do things as well as other kids can.”

If children with inferior feelings are given enough time by sensitive parents and teachers, they usually come out of it. Unfortunately, many children aren’t given enough time. They’re labeled as failures, troublemakers, and no-goods. Even then, if they’re fortunate to run across someone who will give them a second chance and work with them, they might mature into reasonably selfconfident, productive people. But that doesn’t often happen.

You’ve written about the importance of praise, how much you yourself need it, and how important it is for your wife to praise you and tell you you’re super.

I admit it. I love it.

Yet many Christians hesitate to compliment one another, praise one another, or encourage one another.

I agree. In a marriage, very often one mate, particularly the wife of a public figure, will have the attitude, “Well, my husband gets all the strokes he needs at the office or at the church. It’s my role to cut him down to size.”

We’ve heard that phrase.

The apostle Paul beautifully illustrated marriage as two becoming one body. He raised the question, “Who hates his own body?” When you cut down your mate, what have you accomplished? You have less of a mate. Do you want less of a mate or more of a mate?

Praise is valid; give it lavishly and sincerely. The truth is most of us do not get much praise outside of the home. Often our mates become the principal source of praise for us. But a lot of times people aren’t comfortable with that. They don’t recognize that needing and giving praise is all right.

Many Christian leaders who struggle with feelings of inferiority wonder what they really are good at. Would psychological self-testing devices help them get more of a handle on their skills, abilities, and potential for success?

Self-testing devices can be useful, but often I think their results are going to be ignored. We really have to go back and look at the period of development that caused the basic inferiority. If it’s imprinted on a child’s mind that he’s not okay, his mind filters everything through that grid. When a compliment comes, he passes it through his filter and says “No, that’s not legitimate, it couldn’t be. After all, my father said I’d never amount to anything.” If he takes a self-testing device that says he’s gifted, he will pass it through his filter and say, “No, it must be wrong. My mother said I couldn’t do such-and-such.” This process may not be happening on a conscious level, but it happens.

That seems like such a strong, irrevocable cause-and-effect. Are you convinced this is true?

I know it is. If I’m convinced about anything in psychology, it’s that those early messages we get about who we are and what we’re worth are with us through all of life’s experiences. And everything that happens to us passes through that censure. Either they line up with it or we reject them.

Just go to the grocery store and listen to the mothers and little kids. Or keep your ears open for the dialogues between parents and children at the church coat rack. Parents become kind of overwhelmed by the task of keeping kids in line or out of their hair. A lot of the communication from parent to child is negative: “Don’t do that. Straighten up your shirt. Didn’t you wash your face this morning? Comb your hair. Sit up straight. Don’t fidget like that in church.” And ad infinitum. If you listen carefully, I think you’ll conclude that the primary communication is overwhelmingly negative. When the kids look sharp, or they do something well, we figure everything’s okay, but we often fail to communicate that acceptance and praise.

Are there any other childhood stages that relate to your counseling of pastors?

Let’s talk about Erickson’s fifth stage of life which happens during adolescence. That stage is identity as contrasted with isolation. The most important thing that should happen during adolescence is for an individual to develop his own sense of being apart from his family, especially his parents. He needs to feel accepted for himself by his peer group, as opposed to feeling isolated and thus not knowing who he is. That’s expressed later in life in a number of ways. For ministers I think it’s expressed in what’s commonly known as “the call to the ministry.”

You talk about this at length in your book. Couldyou quickly review what you say?

Adolescence is a time of idealism. As a young person is looking for personal identity, he often seeks for the place where he can make his mark in the world. He tends to be very sensitive to the needs of mankind, to the mistakes his parents and their generation have made. His motives and desires tend to be very altruistic, and he’s extremely serious about slaying dragons.

Because we sometimes put a hierarchy of values on careers, with “full-time Christian service” equaling true commitment, young people are sometimes pressured toward this by adults when it’s really not appropriate. Our primary responsibility is to help the young person interpret his desire for Christian commitment in terms of his interests, gifts, and abilities. When a young person says he or she wants to give his or her life to Christ, we need to say, “Great. Where do you think Christ can best use your gifts and abilities? Are you interested in mathematics? Would you like to be a college math professor?” I’m not saying we shouldn’t recruit for full-time service; but we shouldn’t make young people feel that if they’re “really committed” they’ll automatically sign up for missionary or ministerial service.

I know people who’ve felt a “call to the foreign field” and then experienced a lifetime of guilt because their call was never realized, or their attempts to be a missionary ended in failure.

In your book you say you were “called to be a preacher at fourteen years of age.” Do you ever feel guilty that you aren’t one?

Not a bit.

What brought you to a place of self-acceptance?

I grew up in a family and a church that allowed me a lot of latitude. I knew I was going to be accepted in whatever I chose to do. I didn’t have to choose a specific profession to get anyone’s approval or acceptance. I really felt loved. I was fortunate. I don’t know how else to put it. I guess you could say I chose the right grandparents.

Our church was very good in dealing with the issue of Christian commitment. Our youth director-I still remember his name, Ben Carter- became a spiritual father. I never experienced any pressure from him, but rather an openness to explore all of the options that were before me.

Initially I became interested in drama, and so my natural assumption was that I would become an actor in religious plays and films. When that didn’t work out, I pursued medicine with the intention of becoming a medical missionary. But during med school when I became very interested in psychiatry, I felt complete freedom to interpret my “call” within the context of my interests, gifts, and abilities.

The freedom to interpret and reinterpret one’s calling can be a beautiful thing, but for the minister it can be a trap. Some sincerely and correctly entered the ministry for all the right reasons, but once they were in, they eventually felt both psychologically and physically locked in. If they’re in one denomination they can’t jump into another one. To go into insurance or car sales they feel would demean themselves in their own eyes and the eyes of others. How should the church and pastors deal with this?

They need to explore where these notions came from in the first place, and what is right or wrong about them. I think we must broaden our concept of Christian commitment and ministry to include any walk of life. Pastors need to be free to evaluate; usually they’ll continue to choose the pastorate, but they shouldn’t have a psychological gun at their heads.

Should we encourage the kind of thinking that says pastors should occasionally take a year or two and do something else?

Yes, I think so. The sabbatical principle is an important one. The laity needs to realize that the pastor may need to move in and out of his function at different times. He needs to refresh and renew himself, and this can be best done in other areas of life.

Let’s get very practical. Our reader is coming to the end of this interview and saying, “I’m a leader in a church. I recognize that I’m struggling with low self-esteem and feelings of failure. I recognize that I’m not maximizing my gifts and abilities. How do I get a handle on what this man is saying and apply it to my life?”

I think this can be done in relationship. Perhaps a few can maximize themselves by pondering and meditating on the right books, but generally speaking, it will only happen in some sort of relationship. Hopefully, the reader will sit down with his or her spouse or a good friend and say, “Hey, I’ve been reading something that sounds a lot like me.” As they talk about it and begin to share their maturational experiences-and/or their marriage relationship-they will begin to get in touch with their feelings, hopes dreams, resentments and anger, and move toward correctional action. These are relational issues, and can best be handled in relationship.

Wouldn’t it also be helpful for a church leader or pastor to develop two or three very close, objective friends who would act as a support group?

Yes, that’s very important. People need to be able to share as they’re having trouble, for instance, with a teenage son or daughter. They need to be able to say, “I don’t know what on earth to do. I can’t handle it. Can you share with me what you would do, or what you have done?” My wife and I have had trouble from time to time with our kids. I don’t know what we would have done if we couldn’t have gone to some Christian brothers and sisters and said, “Help! What on earth should we do?” If I had kept on a mask and pretended everything was great and that we weren’t having any problems, I can’t imagine the consequences.

That brings us back to the subject of facing our own humanity-which is a very difficult thing to do, but a vital thing for us as Christians. We must recognize and confess that while we’re redeemed people, we’re still human, and our humanity is going to remain with us. God intended for the Christian community to be the most loving and supportive community in the world.

In early Methodism, there were small groups of people called “the bands” who shared their intimate thoughts, feelings, and failures with one another, and then prayed for one another. They didn’t simply play amateur psychologist with each other, but faced their sins, and then encouraged each other in a spirit of “Let’s forget those things that are behind, and move ahead.” This gave tremendous power to the church.

The overwhelming message of the gospel to me is the good news of acceptance and love, whether we deserve it or not. Loving one another is what the church is all about. But you can’t help someone who won’t acknowledge his need of help. You can’t reach out to someone who refuses to respond, and you can’t nurse someone back to health who refuses to admit that he is hurt.

Copyright © 1980 by the author or Christianity Today/Leadership Journal. Click here for reprint information on Leadership Journal.

Pastors

How to Create an Employment Agreement

A youth pastor agreement as a model.

The local church in seeking to fill a staff position has a myriad of details and decisions to ponder before the calling of the right candidate is concluded. Once the selection has been made, however, the specific details of the “call” or the employment agreement are often hurried over and mishandled.

For example, an employment agreement between a church and a youth pastor takes careful thought. Many times the committee members extending the call are rookies at the task, and would welcome any help or suggestions. With careful thought, an employment agreement can communicate to both the church and the youth pastor a framework of understanding. Hopefully, this will help extend the youth pastor’s ministry past the 18-month average stint (or is it now eight months?).

The agreement has two categories: Basic Benefits and Optional Benefits. Some churches will want to expand the list while others might delete some options. Additional benefits can always be added in future years as the youth pastor gains experience and then experiences ministry growth.

The Basic Benefits should be viewed as the “bare essentials” for the youth pastor. Obviously, the numbers will change depending on many factors such as church size and budget, inflation, experience, and other pastoral staff benefits.

The list of Optional Benefits shows church committees the wide range of special compensation items. This benefits package may be too generous for many churches, yet it allows a committee to consider many creative ways to care for their youth pastor. (Some senior pastors will probably ask where they can apply for this job!)

The use of a written employment agreement has two main values. First, it shows what benefits are included. Second, it shows what benefits are not included. This latter feature helps minimize the all-too-frequent misunderstandings between boards and pastoral staff members about assumed benefits and privileges. Churches and candidates that agree in writing and in advance on the compensation package will have a happier and longer life together.

The bottom line for a youth pastor’s compensation package is “you get what you pay for.” If the church’s youth program is to be a dynamic and forceful ministry to tomorrow’s church leaders, competent pastoral care for youth must be adequately paid and appreciated. The following employment agreement format is designed so that a church committee may adapt portions of it for their own use.

“First Community Church” is a congregation of about 3,000 active members, a $1 million budget, and a large staff.

John Doe, the youth pastor candidate, is 30 years old, an ordained college and seminary graduate, married, and has two children. He has 6 years experience as a youth pastor in two other churches.

Employment Agreement Between

John Doe and First Community Church

Dear John:

At our church’s annual meeting last week, the congregation voted to extend to you the call of youth pastor of First Community Church. As we discussed with you and your wife when you interviewed here, the following statements detail our salary and benefits package for your first 12 months of ministry here.

Believing that a servant is worthy of his hire, the church wants to help in thoroughly equipping you to minister most effectively to our youth, their parents, the church body, and the community. We would like to think that your salary and benefits resemble the average salary of members in our church of like age, education, position, and responsibility. It is not our desire to let you get by on a meager salary because “you’re in the Lord’s work.”

We trust the Lord will lead you to accept this call and come to our church family with positive expectations. Although you’ll be ministering to us, we would also want to safeguard for you a stable family life. We want you to have financial stability and be secure enough here so this will not be a short-term ministry. We’d also like you to be a respected member of our community. You should plan on training and delegating much of the work to our lay leadership-our church doesn’t want a “workaholic.”

The following items are presented for your careful consideration:

Basic Benefits

A. Salary and Benefits

1. Salary will be $15,000 per year. This may be divided between salary and housing allowance for tax purposes since you qualify as a minister with the Internal Revenue Service.

2. A health and disability insurance plan is provided for you and your family. There is a deductible of $300 per person on the health insurance. Included in this policy is $5,000 of life insurance on you. Specific details are available.

3. The church pays the employer’s portion of social security taxes and the state workman’s compensation premiums, as required by law. However, you may qualify to be exempt from social security, or you may prefer to pay it yourself as a self-employed person/minister.

B. Relocation and First Month

1. All moving expenses here will be paid by the church including commercial moving and packing costs, gas, meals, and lodging for your family en route, and any telephone costs related to your move.

2. Travel expenses prior to your move for you and your wife to locate a home here will also he paid.

3. During your first month here, you will not be responsible for any programs or ministries. That time is to be used to get acquainted, set up your office, and research the previous youth ministry.

C. Professional Expenses

1. Church-related use of your car will be reimbursed at a per-mile rate (currently at 15¢).

2. Out-of-pocket expenses will be reimbursed if they are within your approved youth budget.

D. Vacation and Time Off

1. Vacation will be whatever you had last year, or two weeks-whichever is greater.

2. One day of vacation will be added each year up to a maximum of three weeks.

3. Vacation time may not be saved for more than one year.

4. Nine holidays are given this year as listed in the staff policy manual.

5. You must take one day off each week

during the week, and you are encouraged to take a second day off each week whenever possible.

E. Working Relationships

1. You will be directly responsible to the Director of Christian Education.

2. A private office will be provided with necessary supplies, equipment, and phone.

3. The written job description you were given will form the basis for your work this first year.

4. There will be weekly meetings with the DCE for purposes of review and evaluation, goal setting, and sharing.

5. Your work will be evaluated by the DCE on a semi-annual basis with both written and verbal review.

6. Any serious conflicts that may develop between you and your superiors that are not easily resolved may be taken to the personnel committee of the church board.

7. An annual written report and evaluation of your ministry, along with your goals and objectives for the next year, must be submitted to the church board each December.

F. Community and Family Responsibility

1. Take time to be with your wife and family.

2. Be an active participant in the local ministerium or youth pastors fellowship.

3. While we encourage your wife and family to be active in the life of the church, we don’t expect you to drag them along to every meeting or event “because the church members expect you to be there.”

G. Continuing Your Ministry With Us

1. Increases in salary, or special bonuses, shall be considered annually by the personnel committee in consultation with the DCE and pastor.

2. This agreement shall be updated and signed by you, the DCE, the pastor, and the church board chairman each year.

3. It is understood that either you or the church may terminate your ministry here by giving 30 days written notice.

We look forward to a positive response from you and your family, and request that you give us written notice of your answer within 15 days of today’s date, If you have additional questions, please call me or the DCE.

Cordially yours, Roy N. Nelson

Personnel Committee Chairman

The following Optional Benefits could be adopted for various church situations.

Optional Benefits

A. Salary and Benefits

1. The church is willing to loan you up to $5,000 at 11% annual interest for a down payment on a home. This would be paid back in monthly installments, or the entire amount would be due when you leave the ministry of this church.

2. Beginning with your 25th month of employment (and continuing thereafter), the church will contribute an additional 10% of your base salary to a retirement plan of your choice.

B. Relocation and First Month

Upon arrival, you will receive a cash allowance of $200 for “resettlement costs” such as phone installation, drivers’ licenses and license plates, utility company deposits, and miscellaneous home items and adjustments.

C. Professional Expenses

1. An annual expense account of $500 will be provided for:

a) Food costs of entertaining and hosting youth meetings in your home

b) Meals in restaurants on church business c) Activity, social, and retreat fees for you and your wife when you are required to attend

d) Babysitting costs for your children when both you and your wife are encouraged or expected to attend activities, meetings, retreats, and conferences

2. An education and enrichment budget of

$500 may be used for:

a) Books, magazines, and professional journals

b) Travel, fees, and expenses for at least one professional seminar or conference a year

c) Tuition for an approved program of continuing education or work on an advanced degree (not to exceed 15 credit hours or $300 per year)

All professional expenses are subject to written guidelines of the church board. Major expenses such as tuition and conferences should be planned in advance with the DCE. All requests for reimbursement of expenses must be submitted on the appropriate form and approved by the pastor and treasurer.

D. Vacation and Time Off

1. Seven days each year are provided for your ministry to other groups such as camps, speaking engagements, consulting. This time may not carry over from one year to the next.

2. Beginning with your third year, a week of sabbatical shall be given each year. These weeks may be saved up. The use of a sabbatical shall be for study and research, and must be approved by the pastor.

E. Working Relationships

1. The church will provide you with a secretary for 20 hours per week for the first year.

F. Community and Family Responsibilities

1. The church provides a membership for all staff members at the YMCA.

2. We encourage you to join a community service organization at our expense.

3. We encourage you to participate on denominational boards and committees, or to volunteer your leadership for a local Christian organization.

Expenses incurred by your activity in community or other Christian organizations shall be covered by the church as planned from year to year.

G. Continuing Your Ministry with Us

1. To provide you with the necessary resources to continue your ministry at the church, an automatic cost-of-living increase in salary will be given each year, based on the statistics for our city as provided by the U.S. Department of Labor’s Cost of Living Council.

Benefits Not Included at this Time

The following benefits are listed below to be sure you understand that they are not included in your benefits package:

1. Dental insurance for you or your family.

2. Financial help if you experience difficulties in selling your present home.

3. Expenses for your wife at conferences or seminars she is not required to attend.

4. The church van is not available for personal use.

This sample employment agreement can pave the way to an effective ministry for any church position. If the church and the candidate will discuss these suggestions carefully, the work of the ministry will not be sidelined because of inadequate personal finances, irregular time off, or lack of long range family security. In some instances, a candidate may determine that the church is offering as much as is possible, but the compensation is still inadequate to care properly for his family. The candidate must communicate this to the church in a frank and loving way.

If more in-depth help on this subject is desired, read The Empty Pulpit by Gerald W. Gillaspie, Moody Press, 1975. Open communication will help avoid the ‘after-the-honeymoon” conflicts over benefits and policies that too often are never spelled out in advance.

Copyright © 1980 by the author or Christianity Today/Leadership Journal. Click here for reprint information on Leadership Journal.

Pastors

LEADERSHIP FORUM

Conflict. Crisis. The corporate church often does not see its own power to make and destroy its servants.

Yesterday a pastor told us of calling together his leading lay leaders to discuss the development of a long range ministry plan. He asked each one to share his thoughts about the church’s present ministry, and how they would like to see it developed during the next five years. The first two speakers openly expressed an enthusiastic optimism about the future of the church. After a very brief pause, the third speaker, an older businessman, rather abruptly stated, “One of our problems is that there’s just no power in the preaching.” There was dead silence. The pastor felt as if he’d been slapped in the face. The mood of the room changed from warm expectation to cold crisis.

In a thousand ways, such incidents occur every week. How should pastors and lay leaders deal with the various types of conflict and crisis in the church?

Editor Paul Robbins and publisher Harold Myra met in Lexington, Massachusetts, with Monty Burnham, pastor of United Presbyterian Church in Newton; Westy Egmont, pastor of South Church in Andover; Richard Hagstrom, management consultant and a member of Evangelical Covenant Church in Springfield; Gordon MacDonald, pastor of Grace Chapel in Lexington; and Paul Toms, pastor of Park Street Church in Boston, to discuss both the internal and external crises that face the Christian leader.

Robbins: Those who observe the church today say that the Christian leader-especially the parish pastor-is going through an identity crisis. Who is this person? How is he or she to be an effective spouse, parent, community leader, and human being while representing the voice of God? How is he to constantly identify with the needs and problems of others while struggling with personal depression, anxiety, fear, and doubt?

Gordon MacDonald: There are a number of ways we can attack this problem. In the past 20 years “professionals” have emerged who specialize in specific pastoral functions. There are professional counselors who do what pastors used to do. We have communications experts, managers, and administrators. Almost every pastoral function can be done better by some professional. When I have a bad day, I begin to wonder if I have any relevance to society.

Robbins: What does this do to the pastor internally?

MacDonald: It makes you go through a crisis of insignificance. I think it’s best illustrated by picking up the classified ads section of the Wall Street Journal and discovering there’s nothing there pastors can do.

Harold Myra: What you’re saying is that a pastor has few options. Many feel locked into the ministry. They can perform only one role within one denomination, therefore they have to bend to every pressure that comes along. Does this demean the pastor?

Paul Toms: The pressures are noteworthy and very real. I don’t think any of us would denigrate them. We can talk and talk about the pressure; however, I’d like to comment about pressure from a positive point of view. Pressure consistently drives me back to a happy and thoroughly satisfying recognition that I am the object of God’s call in a specific, special way. I constantly go back to a verse like “I thank God who counted me faithful, putting me into the ministry.” That ministry is my life. I’ve been tempted to look at the want ads, but those temptations are fleeting, and simply reflect a stronger and more joyful realization that I am what God has called me to be. There’s a fantastic amount of satisfaction in that.

Westy Egmont; I see the twentieth century church as being like a demanding mother. From her two types of children are born. Some are keenly aware that they are God’s person. They’re strong, and able to bring to any situation a character that befits the calling God has given them. The other type succumbs to the demanding mother. They’re weak, and become servants of every whim, every force, and every demand. They in essence have no backbone, and after a period of time lose their identity. The corporate church often does not see its own power to make and destroy its servants.

Myra: That’s a powerful statement! How can we help people not to become that second type of child?

MacDonald: Henri Nouwen said that there came a time in his life when he realized he was a prisoner of people’s expectations rather than being liberated by divine promises.

Monty Burnham: For me, I find it helpful to think of my identity coming not from what I do, but from the context of all my relationships. Before

God, I see myself as his child by creation and by redemption. Before my wife Betsy, I see myself as her husband and friend. Before my children, I see myself as their father and friend. Before my congregation, I see myself as their pastor, teacher, enabler, and friend. Before the world, I see myself as Christ’s ambassador and friend. I can only identify who I am in the context of other people. That’s why I want to keep a broad exposure to relationships on all fronts.

Dick Hagstrom: I was recently with a pastor who said, “Numbers create false values. They place emphasis on man’s endeavors rather than the work of the Holy Spirit.” At lunch we were talking about the comparison game that Christian leaders often play, and the way it affects their identities. In running my own business, I find I always come out second-best or last when I start comparing myself with others who do similar work. When I get mired in that muck I lose confidence; I become insecure and almost immobilized. Where I’m coming from is Galatians 6:4 where it clearly says that we should be satisfied in what we’re doing and then we will not need to compare ourselves with anyone else.

Toms: I think that Dick has touched on a critical area. It’s so easy to be caught up in the spirit and momentum of competition. I remember attending a Bible conference that featured outstanding speakers from across the country plus one who was completely unknown. While he was a man of great ability, deep spiritual perception, and splendid communicative gifts, everyone wondered why he hadn’t been heard of before. Or why he chose to be the pastor of a small church. Whenever one gets around a group of ministers, it’s always tempting to let others know that I have as many people as you have, I’ve read as many books as you have, and I travel as much as you travel-and if I don’t, then you certainly have something that I ought to have.

MacDonald: I agree with what Paul is saying 100 percent. However, we should note that it is no different in the rest of the world. The reason these comparisons are so horrible is because they are exposed by the light of the gospel. Every Monday the men and women of our churches walk into a world that’s full of comparison and competition. They compete for one another’s jobs, for professional prestige, and for the buck. It’s a part of the American way but when it’s measured according to spiritual criteria, its ugliness begins to show. I think we need to be constantly reminded that Jesus, by the standards of cultural success models, was a miserable failure. He had only twelve in his congregation and lost one of them. The rest ran away at the time of his crucifixion. But Jesus thrived-his food was to do his Father’s will, and it came out of a deep sense of his identity. He knew who he was, and therefore was able to serve.

Hagstrom: When I go through these identity crises, I reach out to five or six people to whom I can go for help. When I’m with them I feel I’m in the presence of the Lord.

Robbins: What you’re saying is that the leader, to be effective in dealing with his own internal conflicts, has to keep coming back to the touchstone of

who he is and how he relates to God. And he partially finds this out through his horizontal relationships with a few close friends.

MacDonald: Let me add to this. Throughout the writings of the apostle Paul, he constantly alludes to his self-awareness: I am a sinner saved by grace; I am a sinner called by God; I am a servant in the name of Christ; I am a father to Timothy; I am a brother to Epaphroditus; I am a friend of you people in Ephesus. When he speaks, he speaks with clearcut authority because he knows who he is. I’ll go. one step further. I think Paul likes himself. That’s a critical key to self-identity. During my preparation for Christian ministry, I was never trained to like myself. It’s only in the last few years that I’ve discovered that to love one’s self is not anti-God. Self-love is vital for growth.

Robbins: How did you come to this discovery?

MacDonald: It’s framed for me in an Old Testament

verse: “As a father pities his children, so the Lord pities those who fear him.” I began to contemplate my relationship to God in the same way I relate to my 13-year-old daughter. I enjoy her at this age. I would be disturbed if she tried to act like a 20-year-old. I don’t want her to grow up too quickly, nor do I want her to act like a six-year-old. In the same way I sense that God is enjoying me as a 40-year-old. I suspect that he hopes that at the age of 45 I will show more Christ-likeness; but I feel there’s a contentment on God’s part with what I am at this stage of life. If God is reasonably content with me in my present condition, then I’m satisfied too. And I am learning as the Spirit of God exposes and sensitizes me both through failure and success to new depths of wisdom, insight, and discovery. I like what I’m becoming.

Egmont: I’m bothered by the picture of the “spiritual” person who needs to have good feelings about himself in order to be effective. I have known or have read about many “giants of the faith” who effectively dealt with pain, played the role of the wounded healer, and while struggling with their humanity, expressed godliness. I think it’s very important not to lay a guilt trip on Christian leaders who experience the pain of their own biographies. God uses people in every circumstance, and some of the most effective ministry comes out of pain, grief, and frustration.

MacDonald: I’ve gone to the pulpit on Sundays wishing I wasn’t there. The worst feeling is to go into the pulpit knowing you’re not adequately prepared-you haven’t mastered the text, or you’re not living up to what the Scriptures require you to say that day. But that may be the Sunday you have to say to your people, “What I’m sharing with you today I can’t honestly tell you I practice. I’m with you-fellow-beggar sharing where the bread can be found.” My observation is that without dragging myself through the mud, it’s helpful for people to know I’m a fellow-struggler.

Egmont: I think the key to this discussion is the word “authentic.” I would wish for every seminary student who reads this forum a clinical pastoral education experience, where they are confronted by their own limitations, where they have the experience to interact with truth about themselves as perceived by others, and where they can early in their

ministries realize that it’s the grace of God that does incredibly great things through their weaknesses. That experience builds authenticity.

Burnham: I agree. I am struggling to be authentic as a husband and father while serving in the role of pastor within my congregation. For instance, my wife has struggled with inoperable, incurable cancer for the last two years. I’ve learned a lot about authenticity from this emotional pilgrimage. There’s been real tension when people have wanted me to be strong and have refused to let me be weak; some have tempted me not to reveal my weaknesses, even though every day seemed like another ride on an emotional roller coaster. At the same time, Betsy and l have struggled over how to handle two adolescent daughters who like a generous measure of freedom from their mom and dad. On occasion we don’t agree, and sometimes I find myself shattered by my poor performance. It’s very difficult to climb into the pulpit or go to a committee meeting after a knockdown, drag-out confrontation with one of my children.

Toms: No doubt you’ve all heard the story, “Pity the poor pastor’s wife who has to live with him all week, and then accept him as the voice of God on Sunday.” For me, there’s a positive side to this story. I candidly acknowledge that my need for a “father-confessor” has been invariably met by my own family. I’ve never had to search for someone outside. My wife and children have always known when I was down and when something was haywire at the church. I’ve never known a time when my family didn’t rally around me and become my source of strength and encouragement.

Hagstrom: I think both of you are talking about unconditional love. I struggle with two things in my own life. One, jealousy. Someone once said that a good idea is one that hits you with a bolt of envy. I’m always measuring myself against other peoples’ ideas and actions. Two, I struggle with people who have a different philosophy than I have. I want other people to fit into my mold, and I want to project myself on to them. What’s helped me with both of these struggles is the realization that God wants me to love as he does, unconditionally.

Toms: That’s the heart of the matter. Unconditional love is what all of us plead for in our own lives and in the larger fellowship of the church. If unconditional love existed in our lives, most of this could be put aside.

Robbins: “Most of this” meaning conflict?

Toms: That’s quite right. Family members, more than anyone else, tend to have unconditional love. They know what you’re all about as well as what you ought to be. They know your foibles and blemishes, and yet love you anyway. Periodically

there are glimpses of this kind of love in the church, and when it happens, man, you walk on air.

Robbins: Why do we tend to put conditions on love?

MacDonald: Probably because of the fear of failure. Like everyone who is brought up in an achievement-oriented environment, I have a fear of failure. Everything I was taught, both in secular and Christian terms, was tied to achievement. I remember as a young Christian being fed a diet of missionary biographies that cast these people as heroes or great achievers. I still struggle with the word failure. I desperately fear failing my wife, and my children.

Burnham: I can identify with that feeling. I have come to the forum this afternoon with butterflies in my stomach. I fear that I will embarrass myself by not saying something brilliant or scintillating. I fear my thoughts are going to be printed in a widely-read journal. I fear you’ll find out what really goes on inside of me, or doesn’t go on.

Myra: As you’ve been describing this fear of failure, I as a layman have been thinking, “The pastorate is almost programmed for failure.” I hear that many pastors spend at least 20 hours a week counseling, are expected to spend 20 minutes to an hour preparing for every minute they spend in the pulpit, are to be model spouses and parents, and, let’s face it, they’re expected to be a crack administrator of a growing and expanding business. As I sit at this table listening to you talk about competition, comparison, authenticity, and unconditional love, I keep wondering, “In light of your responsibilities and the pressures of your tasks, how do you cope?”

MacDonald: I don’t feel I’m facing any more pressure or responsibility than any other working person in my church. I believe the pastor may be the target of more spiritual battles, but I don’t find I work harder than most of the people in my church. When I share with them the pressures I feel, I find they can not only match my pressures but often exceed them. These exchanges counteract my selfpity. Frankly, I admire the laity who work as hard as I do to make a living, and then come back to Grace Chapel and work more.

Egmont: A moment ago we were saying that fear of failure is one factor that can inhibit unconditional love. Another factor is the need for security. It’s a basic need for most pastors, and many churches do not give the pastor strong indications of security. At any annual meeting the whole thing could be over. The pastor lives with the knowledge that a critically wrong decision could cause the church to turn on him, put his family out of a home, fracture relationships, and cause him to rebuild his whole life.

MacDonald: I have a feeling that we’re all speaking about the same thing on different levels. I’m not going to accept the notion that I shouldn’t worry about failing people. I’m very worried about that. God has given me certain gifts and this congregation has given me time, and if I don’t produce with a reasonable degree of excellence, then something is wrong. I can’t walk away and say, “Well, I failed, so I’m a broken person.” I must find out why I failed. And if I fail consistently, the congregation should throw me out. I’m a professional in what God has called me to do. Professional football players are expected to go out on the field and perform in spite of injuries. Physicians are expected to operate in spite of emotional or family pressures. And I am expected to serve my people no matter what my personal situation may be 95 percent of the time.

Robbins: I would like to pull us back to the question Harold raised. “In light of the responsibilities and pressures a Christian leader faces, how can he cope?” In my own experiences as a pastor, I found that my greatest conflicts were at the point of time management; there was always so much more to do than I could get done. I prioritized and reprioritized and still came to the end of many weeks not sure that I had accurately differentiated between good, better, and best.

MacDonald: But then, that’s not a struggle for time, is it? It’s a struggle for the use of time. It’s important to discriminate between these two points. Alexander the Great conquered the world in 24-hour days. The President of the United States runs this country in the same amount of time I have available to me. I’ve found that people who do not know how to use their time are always saying, “I never have enough time.”

Robbins: To what degree do you feel you’ve grasped the fine art of knowing how best to use your time?

MacDonald: On a scale of one to ten? (Laughter)

Hagstrom: There is only one thing you can really plan for, and that is the unexpected. Things aren’t going to happen the way you planned them. Trying to follow moment-by-moment time schedules turns you and other people into robots. Tricks like edging someone toward the door is a recommended time management technique for moving someone out of your office. I think such tactics are grossly inhuman. People aren’t going to drop in when you want them to. I think one of the worst questions to ask at the end of the day is, “What have I accomplished today?” There are many days when I can’t put my finger on tangible, measurable accomplishments, but in terms of meeting people’s needs and holding their hands, I’ve accomplished a lot.

Egmont: That’s a reasonable goal for a pastor- holding the hands of people who need him.

Burnham: I wrestle with both sides of this problem. For me, it is captured by the term pastor/teacher. Pastoring means being sensitive, compassionate, responsive, and available. Teaching implies the creation of a strategy. Being a teacher means I need to plan, initiate, implement, delegate, discipline, and follow through. I find myself blowing back and forth between these two poles wanting to maintain both.

Egmont: One of Sam Shoemaker’s books helped me resolve this dilemma. He talks about having one primary task for each portion of the day. This concept allows for a tremendous amount of freedom on either side of the task. I divide my week up into 21 units of time. I schedule a primary task for each unit. This schedule helps me discipline and measure my time while allowing enough latitude to absorb the surprises of life and be responsive to serendipitous moments.

MacDonald: That’s one strategy for the use of time. In my case, I enjoy being under the gun. When my publisher calls and says, “You have to get this manuscript done in two weeks,” there’s something in me that says, “Great, now I have to get it done.” Time pressure brings the best out of me. But let me go beyond that to say that the thing that keeps me free of guilt most of the time is my sense of purpose. If I can affirm every morning that I was called to the ministry, and what this ministry is supposed to be accomplishing, then I feel good about the day. I accept interruptions as part of my job. Peter Drucker said, “Interruptions are the job of the executive.” Well, the same is true for pastors. I have constantly pushed back deadlines without guilt if I had the satisfaction that an unexpected time expenditure was in line with my pastoral purpose.

Toms: The real question of how one uses his time is one which every person has to ultimately confront. He has to decide how much time he’s going to spend “with the boys,” and how much time he’s going to spend in personal devotions. One of my favorite stories comes from Fuller Seminary when someone said to Dr. Wilbur Smith, “Dr. Smith, we understand that Donald Gray Barnhouse carries a big bag of books with him and reads eight hours every day no matter where he is or what he’s doing. Is this true?” Wilbur Smith fixed the inquirer with a straightforward gaze and said, “Young man, let me tell you something. It’s true. But Donald Gray Barnhouse wouldn’t know one of his own elders if he met him on the street.” The Christian leader better have a clear idea of why he’s in a church and what needs to be accomplished, plus a strategy for accomplishing it. Otherwise he will dissipate his energy in a hundred different directions.

Hagstrom: And probably wrap himself in a warm, cozy blanket of self-pity.

MacDonald: The apostle Paul told the Colossians to rejoice in his sufferings for their sake. I guess one of the things I have learned by accepting a call to the ministry is the “monastic principle.” I accepted the fact that I simply cannot live or have the right to live like every member of my church. The way I use my money, the way I relate to the opposite sex, and the amusements I choose are conditioned by my responsibilities for spiritual leadership. I have never negotiated my salary as most of the men in my congregation do. I’ve never shopped for a Cadillac or a Chrysler. I gave up those rights. I may never be shipwrecked, beaten, or thrown into jail, but there are other subtle types of stresses, sufferings, and denials with which I must live. Once a person decides with Paul to rejoice in these differences, it changes your attitude about the task.

Hagstrom: Gordon, as a layman, I like your concept of a higher standard for the clergy. To me, the pastor is a spiritual leader, and I expect him to maintain some distance from me. Spiritually, I think of him as a step higher-not better.

Burnham: If, indeed, we pastors are higher, then I’d like to bring everyone up to our level. But I’d prefer to step off the pedestal and walk on the same ground where everyone else is. I don’t think I earn the right to help others because I’m on a higher plane, but rather because I’m their friend.

Hagstrom: But you’re still the pastor. You’re a minister, and I want to respect that.

Burnham: But I feel you’re putting me in a box. I’m much more than a pastor. I’m a child of God, a husband, a father, Christ’s ambassador in the world. I need you to know me as a human being, and I think at that human level I can best minister to you.

Hagstrom: I accept that.

Burnham: It doesn’t sound like you do.

Hagstrom: Oh, yes, absolutely. I want to deal with you on a human level as well, but I still feel that because God has called you to be a pastor, you have a special, specific responsibility that I want to respect. And I don’t feel inferior to you because of that.

Robbins: At lunch today, we were talking about the cartoons in the first issue of LEADERSHIP. Many of you responded positively to the drawing of the gigantic fishbowl in which the pastor and his wife and child were living. Why did this cartoon strike you so forcefully?

MacDonald: I think most pastors talk about the fishbowl life. I’m now the pastor of a multiple staff, but once I had a church with 39 people. I did everything from opening the doors Sunday morning to sweeping out the sanctuary at the end of the day. In my 18 years of ministry I’ve always enjoyed fishbowl life. When I entered the pastorate I bought into the fishbowl. I surrendered my rights of privacy and I love it!

Egmont: I share that delight of living in the fishbowl. I love the opportunity it gives me to live as a witness to the life of Jesus Christ before all people. However, I often realize that the decision I’ve made for myself impinges on the freedom of the people I love. And that’s painful. My family members are often expected to perform as public figures even though it’s not their choosing. Just the other day my eight-year-old came home from school and said, “Daddy, the kids at school said I ought to do such-and-such because I’m a preacher’s kid.”

Toms: I remember hearing Clarence Roddy tell of the time he and his family were seated around the dinner table one evening. Following their meal they planned for an evening of games with the children. The phone rang-it was an emergency that required his immediate attention. He said to his family, “I’m sorry, but I must go to the hospital.” His eight-year-old son blurted out, “I hate that blankety-blank church!” Dr. Roddy said he almost fell over. But it was a turning point in his life and in the scheduling of his time. From then on, Thursday night was family night, and nothing was allowed to interrupt it.

Burnham: I’m still trying to work out a lifestyle of fishbowl living. Frankly, I need to pull the shades once in awhile.

MacDonald: Monty, while I just said I love living in the fishbowl, I agree with you that the shades have to be occasionally drawn. For example, if you try to call my home between 5:30 and 6:30 most evenings, you’ll find the line is busy. The last thing I do before one of us asks the blessing at dinner is to take the phone off the hook. Others have found this shocking, but I can count on one hand the number of calls during the dinner hour that were emergencies which needed my immediate attention. I think we sometimes develop a mentality of indispensability, and thus cancel out the joy of fishbowl visibility.

Robbins: Doesn’t this tie into our earlier conversations about the fear of failure and the need for security? Don’t pastors and Christian leaders develop an attitude of indispensability because they’re reaching out for affirmation?

MacDonald: I’m speculating, but it’s easy for me to believe that Clarence Roddy had that experience with his eight-year-old son because he had been out every night for the previous fifteen nights. When basketball season started last December, I asked my secretary to put every one of my son’s games on the church calendar for me. She knows that I will not accept an appointment thirty minutes before a basketball game. My son knows I’m going to be in the stands. And when a day comes like today-he’s playing at 3:15-I say, “Bud, I can’t be there today.” But there’s not the slightest amount of tension because I was there last week. The same thing is true with my wife. She knows that eight out

of ten times when I commit myself to be with her, I’ll be there. Thus she’s not bothered by emergencies.

Robbins: Let’s talk for a few moments about the dynamics of a multiple-staff situation.

Egmont: Good. Most of us are poorly trained and equipped to be responsible for a professional staff and a budget of hundreds of thousands of dollars.

MacDonald: I would like to quickly dispel the notion that a multiple staff saves the senior minister work. I constantly hear individuals of single-pastor churches say, “Boy, if I had a staff like yours, I’d get so much more done,” or “It must be nice having all those assistants.” I suppose when I was younger I thought the same thing. But I’ve discovered that a staff doesn’t lessen the workload; in fact, it’s increased. The greatest benefit of a multiple staff is that it allows for specialization. But as I move into specialized areas, I find myself busier than ever. For every staff member you have, you can plan to spend several hours a week involved in the work that that staff member generates, whether it’s the decisions generated, the money that needs to be raised, or the time necessary to develop the staff member.

Myra: What would you say are the two or three universal areas of conflict that occur in a multiplestaff situation?

MacDonald: Different agendas. We often employ people to do specific jobs only to discover six or eight months later that they really want to do something else. If we hire them to do administrative work, they want to counsel. If we hire them to do youth work, they want to preach. So many staff members regard what they’re being paid to do as secondary to what they’d like to be doing.

Hagstrom: In the church staff situations where I’ve done consulting, I often find little personcentered supervision. The staff often views the pastor as the dispenser of tasks rather than one who is genuinely interested in them personally. The management theory to which I subscribe says that any kind of managerial or supervisory activity begins with the development of the person. It starts with their spiritual life, deals with their personal life, and concludes with their vocational life. Many staff members resent staff meetings as a substitute for one-on-one experiences. This is rampant in parachurch organizations as well as within the church. The point of tension is “I am not heard, I never see the pastor, and if I go into his office we only talk about business.”

Egmont: I think the critical element here might be the question of accountability. The church, in trying to maintain a spiritual stance and not look like a business, often doesn’t take into account the necessities of a supervisory role, the structure of authority, and the flow of power. We must be very clear in the calling process to define the job and seek a person who is willing to live under the restrictions of the job. That person needs to know to whom they are responsible and what the expectations are. Obviously, conflict is inevitable if these definitions are not clearly spelled out.

MacDonald: For the sake of better definition, I’d like to throw a monkey wrench into Dick’s reasoning. How much babysitting should a pastor do with his staff? Isn’t it reasonable to assume that men and women who have been called to the ministry can

accept a support-staff position with special inner strength and understanding? Don’t we spend a lot of energy babysitting staff members when, indeed, we’ve been called together as a team to minister to the rest of the congregation?

Hagstrom: I’m not talking about babysitting or handholding. I’m talking about taking the time to sit down and ask, “What are your priorities for this next quarter? What do you hope to accomplish next month?”

MacDonald: But that’s managing, that’s not pastoring a person.

Hagstrom: I call this person-centered supervision. Its objective is to help the person develop in the areas of his or her gifts. It eliminates a lot of handholding and crisis problem-solving. This is not classical business management. Classical business management means getting things done through others. To me, getting is a synonym for manipulation. I think the emphasis should be on developing others and establishing accountability from me to them and from them to me. It’s a twoway street.

Egmont: I think it’s important for staff members to feel that someone understands them. As senior pastors, we have all understood the pain of feeling no one understands what we do with our time. We must pastor our own staffs. If we fail to minister to those immediately around us, we will create strained relationships that will eventually break. We must establish primary, caring relationships with our coworkers.

MacDonald: I agree with you, yet the other day I heard a senior minister say, “When you get involved with a staff member personally, it gets more and more difficult to extract the required amount of work.” Granted, a relationship must be established that allows both of you to converse freely; but you’re paying this person to produce results. If he comes in and says, “Well, I’m having problems at home,” or “I’m under this or that pressure,” it’s not long before you find yourself carrying him and his workload. We hear a lot of criticism from staff members that the senior minister doesn’t care for them. We don’t hear often enough about the fact that many senior ministers are carrying unproductive staff members because the senior minister doesn’t have courage to pull the string.

Burnham: I hear a polarity here between organization and organism. As the head of organizational structures, we must hold accountable those for whom we’ve been given responsibility, just as we are accountable to the church board or the session, and to God himself. That’s one tension I feel as I try to relate to my staff team. On the other hand, my aspiration is to treat my staff not as a big jug to a little mug-I want us to meet mug to mug, so to speak. Together we help each other. There is a mutual sharing as peers.

Egmont: It seems to me that we’re talking about the question of authority. How is power to be exercised in the church? If power is exercised vertically, then intimacy will erode our ability to confront. If we are to view power horizontally or look at the congregational model, which is my denomination, the power does not lie in the pastor. The authority is so dispersed that it is very difficult to even grab hold of it. Thus, a senior pastor can take risks of great intimacy because if a staff member fails to meet the expectations of the body, someone else will blow the whistle.

MacDonald: I hear what you say and I love to hear it, but I promise you, in nine out of ten cases it’s not going to work because of the nature of humanity. Congregations seldom fire anyone until there’s been total incompetency, psychological breakdown, or moral failure. Disaster has usually struck before anyone does anything about it. It’s tough to dismiss a staff member who’s not producing. It’s especially tough if you’ve already done everything you could and the staff member takes advantage of you because he’s human as well. I’ve had to deal with situations like this, and they’ve been among the most painful moments of my ministry. You can talk about congregational church government all you want. But, when you get right down to it, the leader-the senior minister-has to make the decision because the group refuses to face up to it.

Robbins: Over a year ago when I was doing research to determine what kind of journal LEADERSHIP should become, I put together a listing of proposed article concepts to see how people would respond to them. It’s been interesting to note that church staff members, without exception, zeroed in on an idea entitled “Disillusionment with the Teamwork Speech.” Usually they would say something like, ‘I hope you have the courage to write about that one.” Since all of you are senior ministers, would you express an opinion about why you think they feel this way?

Toms: I’ll risk an opinion. Many times I think what a staff person is really saying is, “I want to have more of a place of authority in this structure than I am allowed to have.” Other times I think the staff member is saying, “I have a desire to achieve a higher goal of decision-making in this organization than I am allowed to have.” It’s difficult to say this because it sounds so blunt, but often these thoughts are reflected in the staff’s attitude. They have either forgotten what their job description is, or have decided to ignore it, and thus create for themselves a very frustrating situation.

Myra: Or was this job description misrepresented in the first place?

Toms: That certainly is possible. But even if the job description is spelled out as clearly as possible, the key question still is, “Are you willing to assume a subordinate position?”

Myra: And that question should be asked before hiring is consummated.

Toms: Absolutely. There should be no misunderstanding about who is going to have the final authority. I’m aware that this may sound hard and absolute, but it’s said in the context of working with the finest group of staff people I’ve ever known in my years of ministry. They’re loyal to their jobs, loyal to Park Street Church, and I can honestly say that they’re thoroughly loyal to me. I find in them the most amazing kind of competence and assurance that we truly operate as a team.

Robbins: What do you think teamwork means?

Toms: To me teamwork means saying, “Here’s your job description. This is what we expect you to do. We’ll do all we can with the resources available to us to help you perform this task, but basically you’re on your own. When you need help and encouragement, come in and we’ll talk about it, but in the meantime, get going.” Nine times out of ten staff members rise to that kind of challenge. They like the degree of trust and freedom that this kind of understanding gives them. They know they’re responsible to produce, and if they don’t produce, they’re accountable to me, and I in turn am accountable to the congregation. When the staff person deviates from the job description and desires more decision-making authority, or more time to preach, he becomes vulnerable to the dissident voices in the church, and can gravitate toward becoming a kingdom builder on his own. Then there’s trouble.

Egmont: I’m enjoying this exchange, but I’m conscious that we represent the senior pastor’s perspective, and we have to recognize that often there is legitimate criticism of the supervisor. What happens to the staff member who is given a job to do but is never given the authority to do it? Or how about the seminarian who is hired as an assistant and during the first two or three years he outgrows the original job description but is expected to remain within his rigid parameters? He is not given additional responsibility, authority, trust, or the opportunity to take new risks. If he explores new dimensions of ministry, it looks as if he’s going out on his own. Somehow he has to get the attention of the senior pastor so his situation can be renegotiated.

Toms: I agree with that.

Hagstrom: Personnel research indicates that if the supervisor candidly describes the positive and negative aspects of the job in the recruitment process, the person who accepts is more apt to perform satisfactorily and happily. If there’s a lack of consistency between what he was told and what happens-like growth opportunities within the job that never materialize-the staff member will eventually become disillusioned and begin to ask, “Why am I here?” or “Am I really being listened to?”

Myra: Let’s talk about destructive conflict for awhile, and how to avoid it. Let me set the context by describing a personal experience. At our recent annual church business meeting I sensed an atmosphere of strong tension about one of the agenda items, even though the elders had spent many hours discussing the matter before they brought it to the congregation. Obviously, most of the people weren’t in that discussion and were building a head of steam against the recommendation. I sat there thinking, “Among other things, the church is the kind of place where lots of bombs are just waiting to go off.” We all know stories of horrible church splits where Christians allowed so much pain and bitterness to develop that it took years to heal if it was ever healed at all. How do we locate these bombs and keep them from going off?

Toms: Harold, I think the key is the pastor. Hopefully, he has been working hard to bankroll a savings account of love, good will, and confidence. The strongest advice I can give to a young person going into the ministry is, make sure you build good, honest, warm relationships, because someday you’re going to have to draw on them. If you have no bank account, a bankruptcy of leadership can happen very quickly. Second, the minister must be extremely cautious as he deals with the highly delicate issues of his church. His primary task is reconciliation. He needs to be the peacemaker and bridgebuilder. If he acts impulsively and goes to the other side of the creek and plants his flag, it will be difficult for him to build a bridge back. Now, what I’m saying probably causes you to immediately think, “There has to be a time when one drives down a stake.” True. But it takes the wisdom of God to know exactly when to finally say, “This is it. Under God I believe this is where we are and what we must do.” Because if you’re dealing with a highly flammable issue, you always shut the door to the people who don’t agree with you.

Burnham: I hear you saying that the minister shouldn’t go to the mat on every issue. While we need to be prophets who speak the truth and take firm stands even if it crucifies us, our primary role is to be shepherds.

Toms: Absolutely.

Myra: Are you saying that the pastor is to be the main arbiter? Most of you lead large churches that have fires here, there, and everywhere. How do you effectively deal with them? You can’t possibly be personally involved all the time. Do you delegate this to your staff or to your board?

MacDonald: One key is communication. If you establish a good mechanism by which you get undistorted feedback from a cross-section of the congregation, and, in turn, can send undistorted messages back through the mechanism, you’re in good shape.

Robbins: Can you give us an example?

MacDonald: Every Tuesday morning I ask my staff members to turn in a written report indicating the significant meetings they’ve had in the previous weeks with any groups or individuals, and the subject matter that was covered. Just this morning I talked to one of my associates about his report. I had circled the names of five people and said, “I noticed you talked to so-and-so. Can you elaborate on that?” As he shared the details I said, “That’s interesting. This could become a problem situation.

How would you suggest this be handled?”

Toms: I think it’s significant, Gordon, that you went into your associate’s office, talked to him about it, and let him handle it. You could have picked up the phone, called the individual in question and said, “I hear you’ve said something to my associate this week that gives me concern. You and I need to have this out right now.” Obviously, both the individual and your associate would have felt compromised.

Burnham: I agree that one of our primary roles is to be peacemaker and bridgebuilder. In my case, that’s best done by being a sounding board. When people come to me with their grievances, whether they are staff or members of the congregation, I always try to ask them, “Have you gone to the person with whom you disagree?”

Invariably they haven’t. Usually I respond, “What keeps you from going? Do you need someone to help mediate this conflict?” They usually respond, “Oh, no!” If I sense they have no plans to resolve the situation, I often add, “Will you give me permission on your behalf to go to this person and divulge the source of the complaint?” Sometimes that’s just enough encouragement to get them moving toward reconciliation, or at least facing up to their own stubbornness. Occasionally I find myself going to that other person and saying, “So-and-so has given me permission to come and speak on his behalf concerning his grievances.” At that point I’ve moved from sounding board to bridgebuilder.

Robbins: A moment ago someone said the pastor is the key to preventing destructive conflict. What can the laity do to prevent or stop conflict?

Egmont: My plea is simply that people allow it. Conflict plus love equals growth. I would hope that they would quickly realize that the freedom to interact, to experience creative tension, and to share differing opinions are signs of a healthy, growing church.

Burnham: As pastors, I think we need to spend more time proclaiming our unity in Jesus Christ in the midst of our diversity as people.

MacDonald: In the culture around us, conflict implies a win/loss situation. The first question always is, “How can I win?” In marriage, my conviction is that whenever conflict occurs, both partners must ask, “What is best for our relationship?” In the church, the same question applies: “What is best for the body of Christ?” I prefer to look at my own congregation as a garden. Every person in my congregation is a part of that garden. There are trees in our congregation, there are roses, and there are dandelions. It is imperative that the pastor understand how a garden is composed and what every living thing in that garden needs. A tree needs to be a tree. Roses don’t grow in the same manner as trees. As a young pastor, I made the mistake of trying to get everyone to become a tree at the growth rate of a rose. When we do that we risk conflict.

One last thought. We should never underestimate the complexity of the church. It’s the only institution that takes care of people from the cradle to the grave. Part of the reason there is conflict in the church is that it deals with spiritual problems. People expect the church to be a healing, loving experience, but they often find conflict. They may also find anger, jealousy, and lust. At the church, we need to come together and confront our own sinfulness, and the sinfulness of one another. Thus we ought not be surprised when someone opens a door and “real life” springs out. That’s what the church is all about-to deal with real life redemptively.

Copyright © 1980 by the author or Christianity Today/Leadership Journal. Click here for reprint information on Leadership Journal.

History
Today in Christian History

March 31

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March 31, 1146: French monastic reformer and theologian Bernard of Clairvaux preaches for the Second Crusade at Vezelay, France. He urged his audience to “take the sign of the cross,” and so many responded that he ran out of cloth crosses to pass out (he ended up tearing pieces from his own habit to stitch on the shirts of would-be crusaders). When the crusade proved to be a failure, people were shocked that a venture supported by such a powerful man of God could go wrong (see issue 40: The Crusades).

March 31, 1492: After the Inquisition failed to convert Spain’s Jews, monarchs Ferdinand and Isabella sign an edict giving them three months to leave the country. An estimated 150,000 Jews fled, the last reportedly leaving August 2, the traditional anniversary of the destruction of the first and second temples. The next day, August 3, Christopher Columbus sailed for America.

March 31, 1596: French philosopher Rene Descartes is born. Though more famous for his saying, “Cogito ergo sum” (I think, therefore I am), he followed that statement with a logical argument for the existence of God. In essence, he argued that the idea of God, a perfect being, could only be caused by that perfect God. Though fellow philosopher-mathematician-scientist Blaise Pascal (an avid Christian) considered Descartes a mere Deist, “letting [God] give a tap to set the world in motion,” Descartes repeatedly wrote about his devotion to Roman Catholicism.

March 31, 1732: Franz Joseph Haydn, mentor to both Beethoven and Mozart, is born in Austria. His greatest contribution to church music is probably his 1798 oratorio The Creation.

March 31, 1816: Pioneer Methodist bishop Francis Asbury dies at age 71. During his 45-year ministry in America, he traveled on horseback or in carriage an estimated 300,000 miles, delivering some 16,500 sermons (see issue 45: Camp Meetings and Circuit Riders).

March 31, 1879: Father John Veniaminov, missionary to Alaska, dies. Known as St. Innocent of Alaska, Veniaminov pioneered Russian Orthodox church plants in the Alaskan islands, and located his archdiocese in Sitka.

History
Today in Christian History

March 30

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March 30, 1533: Thomas Cranmer is consecrated Archbishop of Canterbury, England’s highest religious post. Believing himself subject to the king, Henry VIII, he granted the monarch’s annulment ending his marriage to Catherine of Aragon. This touched off the English Reformation, and Cranmer became its chief architect. He is also known for writing the first Book of Common Prayer(see issue 48: Thomas Cranmer).

March 30, 1820: The first Protestant missionaries arrive at the Sandwich Islands, now known as Hawaii, and are welcomed by King Kamehameha II.

March 30, 1858: Episcopal minister Dudley Tyne, burdened for the salvation of husbands and fathers, speaks to a rally of 5,000 men in Philadelphia. “I would rather this right arm were amputated at the trunk than that I should come short of my duty to you in delivering God’s message,” he said. Over 1,000 men were converted. Two weeks later, Tyne lost his right arm in a farming accident, and he died soon after. His last words, “Stand up for Jesus, father, and tell my brethren of the ministry to stand up for Jesus,” inspired the hymn “Stand Up, Stand Up for Jesus.

History
Today in Christian History

March 29

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March 29, 1139: In the bull “Omne Datum Optimum,” Pope Innocent II grants the Templars “every best gift” and makes them an independent unit within the church. Created to protect pilgrims from bandits in the Holy Land, the Templars rose in influence and wealth and eventually earned the jealousy of other Christians (see issue 40: The Crusades).

History
Today in Christian History

March 28

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March 28, 1515: Spanish mystic Teresa of Avila, founder of a reformed Carmelite order, is born. Though her contemporaries noted her practicality and administrative skills, her legacy stems from her mysticism, evidenced in her Autobiography, Way of Perfection, Book of Foundations, and Interior Castle.

March 28, 1592: Czech theologian Jan Comenius, educator of the Bohemian (or Moravian) Brethren, is born in Nivnice, Czechoslovakia. As today, the region was tormented by warfare, and Comenius believed the only way to bring peace was through education. He designed a plan for educating every province and country, which he presented in The Great Didactic(1632). Education, he believed, should be more than just learning facts and languages (as was the case in his day), it should mold Christian character and should be marked by observing the physical world. He is called "the father of modern education" (see issue 13: Jan Amos Comenius).

March 28, 1661: Scottish Parliament passes the Rescissory Act, repealing all church-state legislation created since 1633 (Charles I's reign). In essence, the act restored the Anglican episcopacy to Scotland and quashed Presbyterianism, which had been the national church since 1638. In 1690 Parliament again established the Church of Scotland as Presbyterian (see issue 46: John Knox).

March 28, 1885: The Salvation Army is officially organized in the USA. 5 years earlier Commissioner George Scott Railton and seven female Salvation Army officers arrived in New York City to begin expanding the organization in America. Though they were initially met with hostility and occasional violence, by 1883 the Army had expanded into 12 states. In 1886 the organization was endorsed by President Grover Cleveland during a visit to the White House by a Salvation Army delegation.

March 28, 1937: Billy Graham gets his first opportunity to preach when his teacher John Minder unexpectedly assigns him the Easter evening sermon. Graham tried to get out of it, saying he was unprepared, but Minder persisted. Desperately nervous, Graham raced through four memorized sermons, originally 45 minutes each, in eight minutes (see issue 65: The Ten Most Influential Christians of the Twentieth Century).

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