Pastors

How Rapidly Do You Implement Change?

You’re torn between those who want change now and those who want it never. What do you do?

looking out of the locomotive cabin at full speed. blurred motion.

Erwin McManus

Lead Pastor of Mosaic in Los Angeles, California

Create expectation for change. The rate at which you change determines your church's culture. When you move slowly, you filter out the entrepreneurs, the risk takers in your community. And when you move quickly, you filter out people who resist change, people who like predictability.

The question is not dealing with specific changes, but asking what kind of culture you're trying to create. If you have leaders whose dominant value system is to resist change, every change seems substantial. But if you have a leadership base that sees change as God's invitation to create the future, then changes become the norm.

At Mosaic, we've worked hard to create a change culture. In the early years, we resolved to make every worship service unique. We rearranged our worship units—drama, Bible reading, singing—every week. I remember having a crisis the first Sunday we decided not to do a welcome; I thought I'd get fired!

Today, our culture of fluidity enables us to change even our place of worship, as often as every six months. Unpredictability has created an expectation of change and a willingness to accept it.

Cheryl Sanders

Senior Pastor of the Third Street Church of God in Washington, D.C.

Read the congregation first. Several years before my installation, my predecessor decided to consolidate our two Sunday morning services into one late service. It was supposed to build unity during a building campaign. It turned out to be an unpopular decision with many who had made time and job commitments to attend the early service. There needed to be a change.

My leadership style favors achievement of consensus as an important factor in major decisions. I tend not to "impose" change on the church. But adding a service wasn't the same as changing congregational DNA. We did not have a vote or poll to determine the people's preferences. The decision was primarily about making worship more convenient for some parishioners.

Instead, I worked with the pastoral staff to plan an early service. Then, we just did it.

The change was barely felt by the late service attenders. As long as their 11 a.m. hour remained intact, they were willing to let us experiment with other changes. So we eliminated the regular Sunday evening service and began the early morning service.

Ken Fong

Senior Pastor of Evergreen Baptist Church in Rosemead, California

Give the people time to catch up. When I stepped into the role of senior pastor five years ago, I felt the Lord prompting me to lead the church toward ethnic diversity.

Since then, we've welcomed people from other cultures to our mostly Asian congregation. But while our vision is rooted in Scripture, the sudden implications have prompted some of our stalwarts to respond, "I'm simply not ready for my kids to grow up and marry persons from a different background."

So I've been asking myself if we need to slow down in order to avoid alienating or losing some wonderful and key people. On the other hand, many here will feel discouraged if we back away from our commitment to racial reconciliation.

I believe we must learn to live with and between these tensions. Actually our congregation is not moving that quickly, but we need to change the impression that we are. So my staff and I will deliberately address people's fears and misgivings along the way. We'll take it a little slower, rather than pronouncing, "This is what the Lord wants us to do" and barging ahead.

When you propose a new program or shut down an outdated ministry, you're asking people to change on four different levels: mind, heart, lifestyle, and culture. Each level of change requires a different kind of response:

4 Doors of Change

And keys to unlock them.

  1. The key to a change of mind is information. Facts that support the reasons for change need to be gathered and shared. They are more persuasive than opinions. Facts alone, though, don't bring about change. In fact, they can precipitate conflict because everyone will not agree on what needs to be done or be ready to do it.
  2. The key to a change of attitude is relationship. When conflict begins, the natural tendency is to react against it and gather counter-information. The problem at this level, however, is more emotional than intellectual. The leader's role is to intensify relationships, not conflict, with the people who are struggling. This is difficult because the emotional reaction is often directed personally at the leader. Stay close. Express understanding. Help people through the fear, loss, and grief that inevitably accompany change.
  3. The key to a change of lifestyle is experiences. Leaders need to give followers the opportunity to have the same kind of experiences they have had, that have helped bring about their own change.
  4. Experiences can be the reading of books, visiting other churches that have successfully made changes, and especially having the opportunity to visit with others like themselves who have been involved in a change process. And, finally, to explore and experiment with small changes that have a high likelihood of success, in order to build good experiences and become comfortable with the desired change.
  5. The key to a change of culture is commitment. Note that commitment is the cumulative result of good information, intensified relationships, and explorative experiences. A leader's common mistake is to push too quickly for commitment, and to believe they have it when they have simply won a vote or approval of a new plan. Culture is "the way things are done around here." Cultures change slowly, with much difficulty, as the individuals who make up the culture change their minds, attitudes, and lifestyles.

—Sam Williams, Boulder, Colorado

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