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Making the Tough Calls

Five steps to make the process a bit easier.

Closing a small-town plant that employs hundreds of residents. Firing a key staff member. Acquiring another company. Dissolving a long-time business relationship.

Ninety-five percent of the decisions a CEO makes likely could be made by a reasonably intelligent eighth-grader. But the CEO gets paid for the other 5 percent for making tough calls like the ones I just described.

What exactly is a tough call? It's a decision you know you should make because it will help you and/or your company, but you often hesitate to make it for a host of reasons some good and some not-so-good.

You may be nodding your head as you read, traveling down memory lane to a time when you had to make a tough call. In fact, that's one way to identify tough calls--you definitely remember them. And every time you think of them, you groan. That's just the way it is with a tough call. It doesn't matter how much time has passed since you made the decision, it still makes you groan.

Every tough call that I've made in my life ...

April
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