Jay Weygandt doesn't sell Kleenex, but he gave away a lot to his customers this January. Many were in tears over the closing of Logos Bookstore, an independent establishment in Springfield, Ohio. It had served the Christian community for the past 32 years. "They tell me," part-owner and manager Weygandt says, "they feel like one of their family members has died."
Children's librarian Nancy Kuta often drove almost an hour over the past 30 years just to shop at the store. "It's not just the unique things Logos had; it's the people. They made you feel like you were the only customer in the store, and they prayed for your family. This is a sad day."
But loyal customers like Kuta weren't enough to keep the business afloat. After a high of $1.25 million in revenue in 2000, Logos spiraled into five years of declining sales, flattening out at about $800,000 in 2007. A worsening economy in Ohio didn't help. Weygandt says he tried the traditional industry advice of giving good customer service and having excellent product selection, but he finally hit a wall: tight bank financing, little cash flow, and "robbing Peter to pay Paul" every month. "I feel like the manager of a pony express business when the telegraph came through," Weygandt says. "I was told to buy prettier horses, ride them harder, and smile more and people would keep sending their letters like they always had."
Business, Weygandt tells CT, had migrated elsewhere; customers told him they were being "good stewards" of their money by buying The Purpose Driven Life or the latest Max Lucado book at Wal-Mart for 40 percent off the retail price.
Weygandt points out that Internet and mass merchandisers often sell what is promoted most by a publisher. At Logos, "We promoted books ...1